HDI offers highly interactive, consultative based, and highly rated service and support center education for all levels and roles. Our content covers critical areas such as process improvement, increasing employee engagement, benchmarking while optimizing operations and raising the overall value of the organization.

We understand that an efficient support center improves business operations and leads to a healthy bottom line. HDI’s education opportunities can help you and your employees adopt best practices that improve customer satisfaction, employee satisfaction, and business value.

 Course Calendar 2

Built upon globally recognized industry standards which were developed by an international committee of industry experts and practitioners, HDI’s official courseware provides professional development in technical support, desktop support, knowledge-centered support, problem management, support coaching and much more. 


  How We Deliver

From the traditional public instructor-led classroom and onsite learning experiences to full immersive training at home or in the office, HDI offers several convenient training options that help professionals improve skills and earn certification.

 Meet Our Faculty

HDI has selected only the best instructors in the industry to deliver our course offerings. These instructors are well known for their experience in our industry and their ability to deliver a quality course experience.


Each student receives online access to a repository of Student Resources related to the certification and training course in which they’re participating.  

Team Certified Awards 2

At HDI we recognize your team for its commitment to service excellence through the adoption of best practices and the acquisition of enhanced skills and knowledge, with the Team Certified Award. Apply for the award!

Office Hours

 HDI has also launched monthly Office Hours, where our Subject Matter Experts (SME) help answer student questions, provide curriculum and testing guidance. Bring your book, questions and learning spirit!