Smarter Service, Better Business

Rapid change is constant in the technical support and service management industry. HDI has been at the center of this change, helping you do what you do - and making you better. It's in our DNA. For thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to:

  • Drive change
  • Harness knowledge
  • Transform teams
  • Make connections
  • Turn challenges into opportunities


Who Is HDI?

HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry more than 30 years, and are the standard for performance improvement at both the organizational and professional levels.

We are wholly committed to the advancement of this community. Whether it be through our online platform, HDI Connect, best practice resources and content, career networking tools, vendor references, local chapter membership, or hosting in-person events and meet-ups, HDI is the industry’s leading connector and collaborator.

Thousands of organizations and professionals have leaned on HDI over the years to connect them to the answers that advance their careers, grow their network, and improve their customer satisfaction and employee engagement.


Our Mission

HDI’s mission is to advance this industry through community, transformative education and events, and outcome-oriented advisory services. We are now poised at the cusp of digital transformation to lead this industry into the future.

How We Work

Having walked in your shoes and understood your challenges - and how to translate them into opportunities and in turn, action - we want to be your trusted advisor and agent for changing your organization and team. We are 100% committed to making you better than when you came to us.

  • We are connectors. We empower collaborations between practitioners, experts, and vendors.
  • We are thoughtful. We deliver insight and knowledge.
  • We are transformative. We drive change through innovation and foresight.
  • We are results-oriented. We listen. We design. We optimize. We deliver. Everything we do with you will drive some sort of measurable impact.
  • We are independent. We are solution and methodology agnostic. We’re focused on YOUR desired outcomes – not the stated ones according to a methodology.
  • We are application-oriented. Whatever the best mix of practices that works for you is what we’re focused on designing.
  • We are comprehensive. We provide a full spectrum of resources and services that empower performance improvement regardless of role, budget, or maturity.

HDI Customer Manifesto

  • We believe in empowering our customers to optimize their performance.
  • We believe in inspiring our customers to embrace transformational change.
  • We believe in delighting our customers with comprehensive services and exceptional professional experiences.
  • We believe in connecting our customers to knowledge, resources, and community.
  • We believe in recognizing and honoring excellence.
  • We believe in the value of service management and technical support.
  • We believe in the power of YOU.