Our goal is for our customers to take what they have learned and apply it in their environment immediately. We will provide you with the knowledge, resources, and guidance to improve your service management and support capabilities. From the boardroom to the classroom, from executive level to the in the trenches analyst – we have solutions, training, and knowledge to help our customers succeed personally and professionally. Our training is guided by Support and Service Management Consultants who lead our customers by providing expert instruction based on years of in the trenches, real-world, been there, seen that, experience.
Browse our catalog and learn how HDI can help you and your team excel.
Participants can log on to these Web-based courses anytime, day or night, for 12
weeks from the registration date. Any call center, help desk, or service desk professional
can easily fit this independent learning experience into his or her schedule.
HDI can train your team at your facility, eliminating individual travel costs and
putting more control in your hands.
HDI offers our most popular courses throughout North America in major metropolitan
areas. View the course calendar.
HDI’s Virtual Classroom training is a popular choice for those looking for a convenient
yet undiminished learning experience without the cost and hassle of travel. These
scheduled courses allow you to minimize the impact on your daily schedule with live,
interactive, instructor-led training via web conferencing.