Are you a service and support center who desires to train your service and support team using your own internal trainer or training resources to deliver HDI courses? Join the HDI Certified Instructor Program. HDI offers a structured program, and after the initial training and set-up you will be able to train your teams on our most popular HDI certification courses.
During this three-day intensive course, you will learn how to effectively deliver HDI certification and training courses. The Certified Instructor program reinforces concepts and best practices of the service and support industry, while also teaches successful facilitation techniques.
Upon completing the Certified Instructor course and application process, you will be able to facilitate the course(s) in which you are certified in.
To view the application process and learn more about the Certified Instructor program, please click here or contact your Account Manager.
These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.
View the Virtual Classroom FAQs
Facilitated by a faculty member, this three-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.
View the Public Classroom FAQs.
HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.
There are no courses scheduled at this time. Please
check back later or contact your account manager
for immediate assistance.
Throughout the class, you will be asked to demonstrate your knowledge of an HDI certification course and present to the class. At the conclusion of class, the instructor will certify you as an HDI Certified Instructor or ask for additional work to become an HDI Certified Instructor.
Date: 6/7 - 6/9/11
Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045