HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

On Demand	KCS Foundation Price: $499.00 Guaranteed To Run	KCS Foundation On Demand On Demand Location: Full Course Description Course cancellation policy Unlimited Seats
On Demand	HDI Support Center Team Lead Price: $899.00 Guaranteed To Run	HDI Support Center Team Lead On Demand On Demand Location: Full Course Description Course cancellation policy Unlimited Seats
On Demand	HDI Support Center Analyst Price: $799.00 Guaranteed To Run	HDI Support Center Analyst On Demand On Demand Location: Full Course Description Course cancellation policy Unlimited Seats
On Demand	KCS Principles Price: $999.00 Guaranteed To Run	KCS Principles On Demand On Demand Location: Full Course Description Course cancellation policy Unlimited Seats
On Demand	HDI Desktop Advanced Support Technician Price: $799.00 Guaranteed To Run	HDI Desktop Advanced Support Technician On Demand On Demand Location: Full Course Description Course cancellation policy Unlimited Seats
On Demand	HDI Customer Service Representative Price: $499.00 Guaranteed To Run	HDI Customer Service Representative On Demand On Demand Location: Full Course Description Course cancellation policy Unlimited Seats
Feb 06, 2023 - Feb 07, 2023 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,599.00 Guaranteed To Run	HDI Support Center Analyst Feb 06, 2023 - Feb 07, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
Feb 08, 2023 - Feb 10, 2023 HDI, Virtual Classroom	HDI Desktop Support Manager Price: $1,999.00 Guaranteed To Run	HDI Desktop Support Manager Feb 08, 2023 - Feb 10, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
Feb 13, 2023 - Feb 14, 2023 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,699.00 Guaranteed To Run	HDI Desktop Advanced Support Technician Feb 13, 2023 - Feb 14, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 6 seats left
Feb 16, 2023 - Feb 17, 2023 HDI, Virtual Classroom	Foundations in Service and Support Metrics Price: $1,699.00 Guaranteed To Run	Foundations in Service and Support Metrics Feb 16, 2023 - Feb 17, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Feb 22, 2023 - Feb 24, 2023 HDI, Virtual Classroom	HDI Support Center Manager Price: $1,999.00 Guaranteed To Run	HDI Support Center Manager Feb 22, 2023 - Feb 24, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.
Feb 27, 2023 - Feb 27, 2023 HDI, Virtual Classroom	Essence of Experience Price: $999.00 Guaranteed To Run	Essence of Experience Feb 27, 2023 - Feb 27, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Mar 02, 2023 - Mar 03, 2023 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,599.00 Guaranteed To Run	HDI Support Center Analyst Mar 02, 2023 - Mar 03, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Only 7 seats left
Mar 06, 2023 - Mar 07, 2023 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Price: $1,799.00	Artificial Intelligence in the Support Organization Mar 06, 2023 - Mar 07, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy
Mar 09, 2023 - Mar 10, 2023 HDI, Virtual Classroom	HDI Problem Management Professional Price: $1,799.00 Guaranteed To Run	HDI Problem Management Professional Mar 09, 2023 - Mar 10, 2023 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list.

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description