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HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Feb 21, 2025 - Feb 21, 2025
HDI, Virtual Classroom 		HDI Customer Service Representative Price: $999.00
Feb 25, 2025 - Feb 26, 2025
HDI, Virtual Classroom 		Foundations in Service and Support Metrics Price: $1,929.00
Feb 27, 2025 - Feb 28, 2025
HDI, Virtual Classroom 		Service Level Management Principles Price: $1,929.00
Feb 28, 2025 - Feb 28, 2025
HDI, Virtual Classroom 		Experience Essentials Price: $999.00
Mar 04, 2025 - Mar 05, 2025
HDI, Virtual Classroom 		HDI Support Center Analyst Price: $1,699.00
Mar 05, 2025 - Mar 07, 2025
HDI, Virtual Classroom 		HDI Support Center Manager Price: $2,299.00
Mar 10, 2025 - Mar 12, 2025
HDI, Virtual Classroom 		ITIL® 4 Foundation Price: $2,499.00
Guaranteed To Run
Mar 11, 2025 - Mar 13, 2025
HDI, Virtual Classroom 		KCS Principles Price: $1,999.00
Mar 13, 2025 - Mar 14, 2025
HDI, Virtual Classroom 		HDI Desktop Advanced Support Technician Price: $1,799.00
Mar 18, 2025 - Mar 19, 2025
HDI, Virtual Classroom 		Troubleshooting and Problem-Solving Bootcamp Before Jan 21, 2025:
Price: $1,699.00


On or after Jan 21, 2025:
Price: $1,799.00
Mar 19, 2025 - Mar 21, 2025
HDI, Virtual Classroom 		HDI Support Center Director Before Jan 22, 2025:
Price: $2,799.00


On or after Jan 22, 2025:
Price: $2,899.00
Mar 20, 2025 - Mar 21, 2025
HDI, Virtual Classroom 		Problem Management Principles Before Jan 23, 2025:
Price: $1,829.00


On or after Jan 23, 2025:
Price: $1,929.00
Mar 24, 2025 - Mar 26, 2025
HDI, Virtual Classroom 		Experience Foundation Before Jan 27, 2025:
Price: $1,899.00
Guaranteed To Run


On or after Jan 27, 2025:
Price: $1,999.00
Guaranteed To Run
Mar 26, 2025 - Mar 27, 2025
HDI, Virtual Classroom 		Change Management Principles Before Jan 29, 2025:
Price: $1,829.00


On or after Jan 29, 2025:
Price: $1,929.00
Mar 27, 2025 - Mar 28, 2025
HDI, Virtual Classroom 		Artificial Intelligence in the Support Organization Before Jan 30, 2025:
Price: $1,829.00
Guaranteed To Run


On or after Jan 30, 2025:
Price: $1,929.00
Guaranteed To Run
1234...9
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description