At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Aug 22, 2024 - Aug 23, 2024
HDI, Virtual Classroom
Problem Management Principles Price: $1,929.00
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Only 2 seats left
Aug 26, 2024 - Aug 27, 2024
HDI, Virtual Classroom
Foundations in Service and Support Metrics Price: $1,929.00
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Aug 28, 2024 - Aug 29, 2024
HDI, Virtual Classroom
Service Level Management Principles Price: $1,929.00
Sep 04, 2024 - Sep 06, 2024
HDI, Virtual Classroom
HDI Support Center Manager Price: $2,299.00
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Only 7 seats left
Sep 05, 2024 - Sep 06, 2024
HDI, Virtual Classroom
HDI Support Center Analyst Price: $1,699.00
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Sold Out.
Join the wait list.
Sep 09, 2024 - Sep 11, 2024
HDI, Virtual Classroom
Experience Foundation Price: $1,999.00
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Sep 09, 2024 - Sep 10, 2024
HDI, Virtual Classroom
HDI Support Center Team Lead Price: $1,899.00
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Only 8 seats left
Sep 12, 2024 - Sep 13, 2024
HDI, Virtual Classroom
Troubleshooting and Problem-Solving Bootcamp Price: $1,799.00
Sep 16, 2024 - Sep 18, 2024
HDI, Virtual Classroom
ITIL® 4 Foundation Price: $2,099.00
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Only 3 seats left
Sep 18, 2024 - Sep 20, 2024
HDI, Virtual Classroom
KCS Principles Price: $1,999.00
Sep 23, 2024 - Sep 24, 2024
HDI, Virtual Classroom
Incident Management Principles Before Jul 29, 2024:
Price: $1,829.00


On or after Jul 29, 2024:
Price: $1,929.00
Sep 23, 2024 - Sep 24, 2024
HDI, Virtual Classroom
Artificial Intelligence in the Support Organization Before Jul 29, 2024:
Price: $1,829.00


On or after Jul 29, 2024:
Price: $1,929.00
Sep 25, 2024 - Sep 27, 2024
HDI, Virtual Classroom
HDI Support Center Director Before Jul 31, 2024:
Price: $2,799.00
Guaranteed To Run


On or after Jul 31, 2024:
Price: $2,899.00
Guaranteed To Run
Sep 30, 2024 - Oct 01, 2024
HDI, Virtual Classroom
HDI Support Center Analyst Before Aug 05, 2024:
Price: $1,599.00
Guaranteed To Run


On or after Aug 05, 2024:
Price: $1,699.00
Guaranteed To Run
Oct 02, 2024 - Oct 04, 2024
HDI, Virtual Classroom
HDI Support Center Manager Before Aug 07, 2024:
Price: $2,199.00


On or after Aug 07, 2024:
Price: $2,299.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description