At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Jul 22, 2025 - Jul 23, 2025
HDI, Virtual Classroom
Troubleshooting and Problem-Solving Bootcamp Price: $1,799.00
Guaranteed To Run
Only 5 seats left
Jul 23, 2025 - Jul 25, 2025
HDI, Virtual Classroom
KCS Principles Price: $1,999.00
Jul 24, 2025 - Jul 25, 2025
HDI, Virtual Classroom
Problem Management Principles Price: $1,999.00
Jul 30, 2025 - Aug 01, 2025
HDI, Virtual Classroom
HDI Support Center Director Price: $2,899.00
Guaranteed To Run
Only 8 seats left
Aug 05, 2025 - Aug 06, 2025
HDI, Virtual Classroom
HDI Support Center Analyst Price: $1,699.00
Guaranteed To Run
Only 6 seats left
Aug 06, 2025 - Aug 08, 2025
HDI, Virtual Classroom
HDI Support Center Manager Price: $2,299.00
Aug 13, 2025 - Aug 15, 2025
HDI, Virtual Classroom
ITIL® 4 Foundation Price: $2,499.00
Aug 14, 2025 - Aug 15, 2025
HDI, Virtual Classroom
HDI Desktop Advanced Support Technician Price: $1,799.00
Aug 19, 2025 - Aug 21, 2025
HDI, Virtual Classroom
HDI Desktop Support Manager Before Jun 24, 2025:
Price: $2,199.00


On or after Jun 24, 2025:
Price: $2,299.00
Aug 19, 2025 - Aug 20, 2025
HDI, Virtual Classroom
Troubleshooting and Problem-Solving Bootcamp Before Jun 24, 2025:
Price: $1,699.00


On or after Jun 24, 2025:
Price: $1,799.00
Aug 20, 2025 - Aug 22, 2025
HDI, Virtual Classroom
KCS Principles Before Jun 25, 2025:
Price: $1,899.00


On or after Jun 25, 2025:
Price: $1,999.00
Aug 22, 2025 - Aug 22, 2025
HDI, Virtual Classroom
HDI Customer Service Representative Before Jun 27, 2025:
Price: $899.00


On or after Jun 27, 2025:
Price: $999.00
Aug 26, 2025 - Aug 27, 2025
HDI, Virtual Classroom
Service Level Management Principles Before Jul 01, 2025:
Price: $1,899.00


On or after Jul 01, 2025:
Price: $1,999.00
Aug 27, 2025 - Aug 28, 2025
HDI, Virtual Classroom
Foundations in Service and Support Metrics Before Jul 02, 2025:
Price: $1,829.00


On or after Jul 02, 2025:
Price: $1,929.00
Sep 04, 2025 - Sep 05, 2025
HDI, Virtual Classroom
HDI Support Center Analyst Before Jul 10, 2025:
Price: $1,599.00


On or after Jul 10, 2025:
Price: $1,699.00
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description