HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Nov 25, 2024 - Nov 26, 2024 HDI, Virtual Classroom	Foundations in Service and Support Metrics Price: $1,929.00 Guaranteed To Run	Foundations in Service and Support Metrics Nov 25, 2024 - Nov 26, 2024 9:30 AM - 12:00 AM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 02, 2024 - Dec 03, 2024 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00 Guaranteed To Run	HDI Support Center Analyst Dec 02, 2024 - Dec 03, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 02, 2024 - Dec 04, 2024 HDI, Virtual Classroom	Experience Foundation Price: $1,999.00	Experience Foundation Dec 02, 2024 - Dec 04, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 04, 2024 - Dec 06, 2024 HDI, Virtual Classroom	HDI Support Center Manager Price: $2,299.00 Guaranteed To Run	HDI Support Center Manager Dec 04, 2024 - Dec 06, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 5 seats left Only 5 seats left
Dec 05, 2024 - Dec 06, 2024 HDI, Virtual Classroom	Incident Management Principles Price: $1,929.00	Incident Management Principles Dec 05, 2024 - Dec 06, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 09, 2024 - Dec 10, 2024 HDI, Virtual Classroom	HDI Support Center Team Lead Price: $1,899.00 Guaranteed To Run	HDI Support Center Team Lead Dec 09, 2024 - Dec 10, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 1 seat left Only 1 seat left
Dec 09, 2024 - Dec 11, 2024 HDI, Virtual Classroom	HDI Desktop Support Manager Price: $2,299.00 Guaranteed To Run	HDI Desktop Support Manager Dec 09, 2024 - Dec 11, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 6 seats left Only 6 seats left
Dec 11, 2024 - Dec 13, 2024 HDI, Virtual Classroom	KCS Principles Price: $1,999.00 Guaranteed To Run	KCS Principles Dec 11, 2024 - Dec 13, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 8 seats left Only 8 seats left
Dec 13, 2024 - Dec 13, 2024 HDI, Virtual Classroom	HDI Customer Service Representative Price: $999.00	HDI Customer Service Representative Dec 13, 2024 - Dec 13, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 16, 2024 - Dec 18, 2024 HDI, Virtual Classroom	ITIL® 4 Foundation Price: $2,099.00 Guaranteed To Run	ITIL® 4 Foundation Dec 16, 2024 - Dec 18, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list. Sold Out. Join the wait list.
Dec 16, 2024 - Dec 17, 2024 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,799.00 Guaranteed To Run	HDI Desktop Advanced Support Technician Dec 16, 2024 - Dec 17, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 4 seats left Only 4 seats left
Dec 18, 2024 - Dec 20, 2024 HDI, Virtual Classroom	HDI Support Center Director Before Oct 23, 2024: Price: $2,799.00 On or after Oct 23, 2024: Price: $2,899.00	HDI Support Center Director Dec 18, 2024 - Dec 20, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jan 07, 2025 - Jan 08, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Before Nov 12, 2024: Price: $1,599.00 On or after Nov 12, 2024: Price: $1,699.00	HDI Support Center Analyst Jan 07, 2025 - Jan 08, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jan 08, 2025 - Jan 10, 2025 HDI, Virtual Classroom	HDI Support Center Manager Before Nov 13, 2024: Price: $2,199.00 On or after Nov 13, 2024: Price: $2,299.00	HDI Support Center Manager Jan 08, 2025 - Jan 10, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jan 14, 2025 - Jan 15, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Nov 19, 2024: Price: $1,699.00 On or after Nov 19, 2024: Price: $1,799.00	HDI Desktop Advanced Support Technician Jan 14, 2025 - Jan 15, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description