HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Jun 16, 2026 - Jun 17, 2026 HDI, Virtual Classroom	Problem Management Principles Price: $1,899.00 Guaranteed To Run	More Info Problem Management Principles Jun 16, 2026 - Jun 17, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 18, 2026 - Jun 18, 2026 HDI, Virtual Classroom	Mastering QA for IT Support & Service Teams Price: $999.00	More Info Mastering QA for IT Support & Service Teams Jun 18, 2026 - Jun 18, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 25, 2026 - Jun 26, 2026 HDI, Virtual Classroom	Foundations in Service and Support Metrics Price: $1,799.00 Guaranteed To Run	More Info Foundations in Service and Support Metrics Jun 25, 2026 - Jun 26, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 25, 2026 - Jun 25, 2026 HDI, Virtual Classroom	Coaching for Quality & Capability in the Support Center Price: $999.00 Guaranteed To Run	More Info Coaching for Quality & Capability in the Support Center Jun 25, 2026 - Jun 25, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 26, 2026 - Jun 26, 2026 HDI, Virtual Classroom	HDI Customer Service Representative Price: $999.00	More Info HDI Customer Service Representative Jun 26, 2026 - Jun 26, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 29, 2026 - Jun 30, 2026 HDI, Virtual Classroom	Experience Management and XLA® Practitioner Price: $1,999.00	More Info Experience Management and XLA® Practitioner Jun 29, 2026 - Jun 30, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jun 29, 2026 - Jul 01, 2026 HDI, Virtual Classroom	HDI Support Center Manager Price: $2,299.00	More Info HDI Support Center Manager Jun 29, 2026 - Jul 01, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jul 07, 2026 - Jul 08, 2026 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00 Guaranteed To Run	More Info HDI Support Center Analyst Jul 07, 2026 - Jul 08, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jul 09, 2026 - Jul 10, 2026 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,799.00	More Info HDI Desktop Advanced Support Technician Jul 09, 2026 - Jul 10, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jul 14, 2026 - Jul 15, 2026 HDI, Virtual Classroom	HDI Support Center Team Lead Before May 19, 2026: Price: $1,799.00 On or after May 19, 2026: Price: $1,899.00	More Info HDI Support Center Team Lead Jul 14, 2026 - Jul 15, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jul 15, 2026 - Jul 17, 2026 HDI, Virtual Classroom	ITIL® 4 Foundation Before May 20, 2026: Price: $2,399.00 On or after May 20, 2026: Price: $2,499.00	More Info ITIL® 4 Foundation Jul 15, 2026 - Jul 17, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jul 16, 2026 - Jul 17, 2026 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before May 21, 2026: Price: $1,699.00 On or after May 21, 2026: Price: $1,799.00	More Info Troubleshooting and Problem-Solving Bootcamp Jul 16, 2026 - Jul 17, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jul 21, 2026 - Jul 23, 2026 HDI, Virtual Classroom	Experience Management and XLA® Foundation Before Aug 26, 2026: Price: $1,899.00 On or after Aug 26, 2026: Price: $1,999.00	More Info Experience Management and XLA® Foundation Jul 21, 2026 - Jul 23, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jul 23, 2026 - Jul 24, 2026 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before May 28, 2026: Price: $1,699.00 On or after May 28, 2026: Price: $1,799.00	More Info Artificial Intelligence in the Support Organization Jul 23, 2026 - Jul 24, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart
Jul 24, 2026 - Jul 24, 2026 HDI, Virtual Classroom	KCS Foundation Before May 29, 2026: Price: $899.00 On or after May 29, 2026: Price: $999.00	More Info KCS Foundation Jul 24, 2026 - Jul 24, 2026 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description