Even with the best intentions to transform, organizations that lack in-house cloud knowledge may struggle to compete. Learn why cloud skills are becoming a necessity in the IT industries, and how best to train up your workforce to best utilize cloud technology.
Tag(s): supportworld, service quality, technology, service desk, service desk technology, service management, cloud computing, change management, training
October 14, 2021
The competition for strong candidates for IT workers has never been stronger, and that means hiring and retention efforts must be flawless. Here are some suggestions for what to focus on to make sure you have the best candidates and retain the best workforce.
Tag(s): supportworld, IT service management, business of support, remote support tools, human resources
October 13, 2021
There is broad consensus for utilizing cloud technology, but less consensus for how to do it effectively. Results from an Accenture survey point to risk of missing out on strategic advantages if organizations focus strictly on cost-savings from the cloud.
Tag(s): supportworld, service quality, service management, best practice, cloud, cloud computing
October 4, 2021
A multi-cloud strategy eliminates the need to decide between application portability and full functionality for specific workloads. However, new security challenges emerge as more organizations launch or expand their multi-cloud strategies as part of their digital transformation initiatives....
Tag(s): supportworld, service quality, service management, best practice, security management, cloud computing, cloud
September 27, 2021
In this age of high anxiety and dispersed work teams, it’s more important than ever to employ best practices toward coaching team-members. Here, we walk you through ways to be the best coach you can be, even if that means tapping out for others to coach a team-member.
Tag(s): supportworld, service quality, service management, best practice, collaboration, communications skills, performance management
September 21, 2021
New security challenges emerge as more organizations launch or expand their multi-cloud strategies as part of their digital transformation initiatives. How do you realize the benefits of a multi-cloud environment while staying safe at a reasonable cost?
Tag(s): supportworld, service quality, service management, best practice, cloud computing, cloud
September 20, 2021
It may be difficult to get your organization to throw out waterfall practices and embrace Agile, but that doesn’t mean you have to abandon Agile. Instead, focus on how you can integrate Agile into the existing framework of problem-solving and prove its worth over time.
Tag(s): supportworld, service quality, service management, best practice, agile, support industry, service desk
September 7, 2021
Executives have priorities that may conflict with agile practices and mindsets. They can play a critical role in empowering agile. But do they? Learn how the problematic personality traits of the C-suite, which can serve a company well, may hinder agile efforts.
Tag(s): supportworld, support industry, service quality, service strategy, agile
August 25, 2021
Upskilling teams in machine learning and artificial intelligence can help you organically build a future-ready workforce with the necessary skills to face upcoming challenges. A veteran IT consultant presents an article that lays out the steps your organization can take to get there.
Tag(s): supportworld, service management, best practice, relationship, technical support, technical support as a business, technology
August 4, 2021
The shift to the remote workplace has caused us to reevaluate how we stay connected with our team and how we gauge their well being and productivity. These skills will now become vital management tools needed in the blended workplace of the near future.
Tag(s): supportworld, service management, best practice, leadership, remote support tools, relationship
August 2, 2021