Massive amounts of data streaming out of the systems can help IT administrators and others keep up to date about that performance and the overall end-user experience. Here are some key metrics to consider that can help you measure what’s actually happening.
Tag(s): supportworld, technical support, technology, costs, ITSM, IT service management, cost per ticket, cost models, methodology, service desk
July 27, 2021

 
The use of automation to cope with rapidly expanding or marginally efficient workloads is all too often considered as a last resort, after all other remedies have been exhausted. There is a more proactive way to approach this labor-saving tool.
Tag(s): supportworld, technical support, technology, costs, ITSM, IT service management, automation, cost per ticket, cost models
July 26, 2021

 
It’s easy to underuse and overspend on cloud assets. The good news is that there are tools and practices that IT can apply to better manage cloud assets and tamp down the waste. Here how to determine if you are throwing money away.
Tag(s): supportworld, technical support, technology, costs, ITSM, IT service management, cloud computing, cloud
July 19, 2021

 
Accelerated moves to the cloud made sense at the height of the pandemic -- organizations may face different concerns in the future. Chief among these is how to determine who is an authorized user and who isn’t in a hybrid work environment.
Tag(s): supportworld, service quality, service management, best practice, cloud, cloud computing, security management
July 14, 2021

 
Accelerated moves to the cloud made sense at the height of the pandemic -- organizations may face different concerns in the future. It’s going to be up to IT to ensure that the new normal is as secure as what came before COVID-19.
Tag(s): supportworld, service quality, service management, best practice, business alignment, cloud, cloud computing
June 30, 2021

 
On the surface, it would seem the two concepts are diametrically opposed. However, as both have evolved and been integrated into the workplace, the distance between the two has closed. Here’s an argument for how to make both work for you.
Tag(s): supportworld, service quality, best practice, agile, ITIL
June 21, 2021

 
Organizations must overcome the limitations of VPNs to become true digital businesses and rethink how they can better support and secure their remote workforce. Here is the argument as to why from a chief security officer, and tips for how to do it.
Tag(s): supportworld, best practice, cloud, cloud computing, security management, virtual work, virtual support tools
June 2, 2021

 
Experts predicted that it would take some time for the industry to adopt cloud technology because of initial limitations, but all that has changed as the capabilities have become scalable to meet differing needs. Best-of-breed capabilities, customizable user interface, availability, and...
Tag(s): supportworld, best practice, cloud, cloud computing
June 1, 2021

 
As IT operations continue drifting into the cloud, it's important to ensure that organization personnel keep pace with the latest skills and practices. It’s not enough to find people who are skilled in cloud technology; you need to prioritize training for it within your existing workforce.
Tag(s): supportworld, culture, cloud, cloud computing, training
May 12, 2021

 
Agile is a simple and ingenious concept through continuous incremental improvement through small and frequent releases. You see Agile in work every day, and Manuel Palachuk walks you through one well-known example as he begins to explain its value to IT service and support.
Tag(s): supportworld, culture, agile
May 10, 2021