A look at Service Level Agreements and other instruments for ensuring goals are met in IT service.
Tag(s): supportworld, support models, technology
April 3, 2023
After working on integrating a generative AI tool into his organization’s service desk operation, Moe Suliman contemplates how such a tool would describe its attributes.
Tag(s): supportworld, automation, technology
March 30, 2023
Machine learning and AI is already automating some tasks which once required human effort, but the new wave of technology also will open up new possibilities to IT professionals with the right skills.
Tag(s): supportworld, support models, automation
March 17, 2023
It is important to measure the performance of your IT teams. HDI Featured Contributor Michael Hanson offers some measurement tools to help.
Tag(s): supportworld, support models, technology
March 15, 2023
IT management expert Phyllis Drucker provides two perspectives on how automation can help with the management of IT infrastructure.
Tag(s): supportworld, support models, technology
March 9, 2023
An argument is made for a new way to organize your IT service and support teams around activity prioritization.
Tag(s): supportworld, support models, technology
February 28, 2023
From an Omdia analyst, here are some suggestions for ways we can put action behind those memo-headline catchphrases.
Tag(s): supportworld, support models, technology
February 27, 2023
Sticking one’s head in the sand when there’s news of new technology can only lead to more work in the long run for IT service and support operations.
Tag(s): supportworld, technology, automation
February 23, 2023
Too many of us have an outdated concept of the level of sophistication of cybercrime organizations. That may put us at risk.
Tag(s): supportworld, technology, security management
February 15, 2023
Here are six things you can do to best position yourself to hit the ground running for this role, from HDI featured Contributor Pierre Bernard.
Tag(s): supportworld, support models, technology
February 14, 2023