After a long competition, we recognize the best of the best of the IT industry at SupportWorld Live in Las Vegas.
Tag(s): supportworld, support models, technology
Date Published May 3, 2023 - Last Updated 1 Day, 10 Hours, 25 Minutes ago

 
An imagined take at what a nation of the service desk industry would look like and what rules would make up its constitution.
Tag(s): supportworld, support models, technology
Date Published May 2, 2023 - Last Updated 1 Day, 10 Hours, 23 Minutes ago

 
It’s about restoring the trust that has been broken. Terry White of Omdia discusses how to unpack this important concept.
Tag(s): supportworld, support models, technology
Date Published April 25, 2023 - Last Updated 1 Day, 10 Hours, 6 Minutes ago

 
In this Q&A, Roy Atkinson shares his perspectives on how success in the IT-industry still depends on our connections with others, despite tech advances.
Tag(s): supportworld, support models, technology
Date Published April 25, 2023 - Last Updated 1 Day, 10 Hours, 7 Minutes ago

 
The only way to ensure IT service is to track the data. The only way to ensure you have the data is to encourage your team to take the time to document their actions.
Tag(s): supportworld, support models, technology
Date Published April 19, 2023 - Last Updated 5 Days, 4 Hours, 16 Minutes ago

 
A conversation with Rocky McGuire, a Unisys experience manager who serves on the HDI Strategic Advisory Board.
Tag(s): supportworld, support models, technology
Date Published April 12, 2023 - Last Updated 5 Days, 4 Hours, 31 Minutes ago

 
A look at Service Level Agreements and other instruments for ensuring goals are met in IT service.
Tag(s): supportworld, support models, technology
Date Published April 3, 2023 - Last Updated 1 Day, 10 Hours, 31 Minutes ago

 
After working on integrating a generative AI tool into his organization’s service desk operation, Moe Suliman contemplates how such a tool would describe its attributes.
Tag(s): supportworld, automation, technology
Date Published March 30, 2023 - Last Updated 1 Day, 11 Hours, 10 Minutes ago

 
Machine learning and AI is already automating some tasks which once required human effort, but the new wave of technology also will open up new possibilities to IT professionals with the right skills.
Tag(s): supportworld, support models, automation
Date Published March 17, 2023 - Last Updated 1 Day, 11 Hours ago

 
It is important to measure the performance of your IT teams. HDI Featured Contributor Michael Hanson offers some measurement tools to help.
Tag(s): supportworld, support models, technology
Date Published March 15, 2023 - Last Updated 1 Day, 11 Hours, 17 Minutes ago