Featured: The State of Service Management in 2021

This report, focusing on the state of service management in 2021, provides service management and technical support leaders with the essential insights and knowledge needed to make data-based decisions that will ultimately improve the services and support provided by their organizations and help them advance in their careers. It illustrates current practices, processes, solutions, and strategies related to service management and enterprise service management.

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We look back at last year’s conference to look forward to this year’s, being held April 30 - May 5th at the MGM Grand in Las Vegas.
Tag(s): supportworld, community, best practice
January 26, 2023

 
Sometimes, your end user can provide you with the next steps needed to improve UX and not even know it. You just have to listen carefully.
Tag(s): supportworld, best practice, customer experience
January 18, 2023

 
We share the IT service and support articles that resonated most with our readers. See which ones made the list.
Tag(s): best practice, supportworld
December 21, 2022

 
Sometimes, visionaries can get in their own way when they try to take control of an established IT organization. ITSM veteran Peter McGarahan shares three lessons.
Tag(s): supportworld, best practice, IT service management
December 21, 2022

 
A leader can’t lead if followers won’t follow, or if all the followers are fired. Here is how Elon Musk made a mistake in ignoring EX.
Tag(s): supportworld, best practice, IT service management
December 21, 2022

 
With input from our community poll, we celebrate those who have done great work to build the collective knowledge base of the IT service and support industries.
Tag(s): best practice, supportworld
December 21, 2022

 
See the IT service and support industry leaders who have agreed to contribute to our blog and help others grow in this ever-changing field.
Tag(s): supportworld, best practice, service strategy
December 19, 2022

 
Veteran IT service consultant Doug Rabold says that Musk may have a track record of leveling up startups. Twitter is not a startup, and Musk needs a different blueprint.
Tag(s): supportworld, best practice, service strategy
December 14, 2022

 
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins of an organization.
Tag(s): supportworld, best practice, employee satisfaction
December 13, 2022

 
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins of an organization.
Tag(s): supportworld, best practice, employee satisfaction
December 13, 2022