We ask a few questions of Esther Pham, Director, Enterprise Service Desk at WBM, and a member of the HDI Strategic Advisory Board. She says it’s important to embrace challenges.
Tag(s): supportworld, support models, best practice
Date Published May 23, 2023 - Last Updated 8 Days, 17 Hours, 31 Minutes ago

 
A Q&A with Brian McDonald, a security officer with Mutare, a telecommunications company, on the latest cybersecurity threat.
Tag(s): supportworld, technology, security management
Date Published May 9, 2023 - Last Updated 8 Days, 17 Hours, 46 Minutes ago

 
In this Q&A, HDI Strategic Advisory Board member Marni Casanova offers advice on turning challenges into opportunities.
Tag(s): supportworld, best practice, change management
Date Published May 1, 2023 - Last Updated 8 Days, 17 Hours, 37 Minutes ago

 
We crave stability, but need to continuously improve to succeed in a dynamic environment. Here are tips for how to do it.
Tag(s): supportworld, support models, change management
Date Published April 12, 2023 - Last Updated 12 Days, 12 Hours, 2 Minutes ago

 
We ask a few questions of Pete McGarahan, an IT service and support veteran and a member of the HDI Strategic Advisory Board.
Tag(s): supportworld, support models, best practice
Date Published April 4, 2023 - Last Updated 8 Days, 17 Hours, 59 Minutes ago

 
We can only solve an incident if we have the right information, which makes it vital that your organization can verify its system data is legit.
Tag(s): supportworld, support models, best practice
Date Published April 4, 2023 - Last Updated 8 Days, 18 Hours, 46 Minutes ago

 
HDI Featured Contributor Doug Rabold describes a scenario many of us have gone through, and what steps to take afterwards.
Tag(s): supportworld, support models, best practice
Date Published March 28, 2023 - Last Updated 8 Days, 18 Hours, 2 Minutes ago

 
Here are some simple strategies for coping with the new normal in the IT service and support workplace.
Tag(s): supportworld, best practice, leadership
Date Published March 20, 2023 - Last Updated 8 Days, 18 Hours, 41 Minutes ago

 
We asked HDI thought leaders and featured contributors what so-called soft skills might be best to develop in this industry.
Tag(s): supportworld, best practice, communications skills
Date Published March 10, 2023 - Last Updated 8 Days, 17 Hours, 36 Minutes ago

 
Here are suggestions for how you can execute a sustainable and valuable employee recognition program for your IT team.
Tag(s): supportworld, support models, best practice
Date Published March 8, 2023 - Last Updated 8 Days, 17 Hours, 57 Minutes ago