A leader can’t lead if followers won’t follow, or if all the followers are fired. Here is how Elon Musk made a mistake in ignoring EX.
Tag(s): supportworld, best practice, IT service management
Date Published December 21, 2022 - Last Updated 250 Days, 8 Hours, 27 Minutes ago
With input from our community poll, we celebrate those who have done great work to build the collective knowledge base of the IT service and support industries.
Tag(s): best practice, supportworld
Date Published December 21, 2022 - Last Updated 250 Days, 8 Hours, 27 Minutes ago
See the IT service and support industry leaders who have agreed to contribute to our blog and help others grow in this ever-changing field.
Tag(s): supportworld, best practice, service strategy
Date Published December 19, 2022 - Last Updated 250 Days, 8 Hours, 27 Minutes ago
Veteran IT service consultant Doug Rabold says that Musk may have a track record of leveling up startups. Twitter is not a startup, and Musk needs a different blueprint.
Tag(s): supportworld, best practice, service strategy
Date Published December 14, 2022 - Last Updated 250 Days, 8 Hours, 27 Minutes ago
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins of an organization.
Tag(s): supportworld, best practice, employee satisfaction
Date Published December 13, 2022 - Last Updated 250 Days, 8 Hours, 27 Minutes ago
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins of an organization.
Tag(s): supportworld, best practice, employee satisfaction
Date Published December 13, 2022 - Last Updated 250 Days, 8 Hours, 27 Minutes ago
A new study examines the factors that help women succeed in the IT workplace, and the barriers that remain to achieve gender equity in the field of computer science.
Tag(s): supportworld, best practice, ethics
Date Published November 17, 2022 - Last Updated 250 Days, 8 Hours, 27 Minutes ago
Conflict is often unavoidable, but how we manage the conflict when it arises is what’s important. Here are some tips to help.
Tag(s): supportworld, best practice, customer satisfaction
Date Published November 17, 2022 - Last Updated 250 Days, 8 Hours, 27 Minutes ago
Automation can be a game-changer for service management, but only if it is set up with the right information and can react effectively to a dynamic environment.
Tag(s): supportworld, best practice, IT service management
Date Published November 7, 2022 - Last Updated 250 Days, 8 Hours, 27 Minutes ago
Backlogs are the result of operational shortcomings which represent gaps in standard practice, including particularly weak prioritization and teamwork.
Tag(s): supportworld, best practice, IT service management
Date Published November 3, 2022 - Last Updated 250 Days, 8 Hours, 27 Minutes ago