Share your expertise at SupportWorld Live! Submit a proposal to speak and inspire others, grow your network, and establish yourself as a thought leader in IT service and support.
Tag(s): supportworld, support models, best practice
Date Published October 16, 2024 - Last Updated October 22, 2024
Are you ready to make a lasting impact in the IT support industry? HDI is seeking thought leaders like you to share your expertise with our community of IT service and support professionals.
Tag(s): best practice, community
Date Published October 14, 2024 - Last Updated October 14, 2024
A Q&A with Gina Montague from Infinite Campus, the winner of the Best Service & Support Culture award at the 2024 HDI Global Service and Support Awards.
Tag(s): supportworld, best practice, culture
Date Published September 25, 2024 - Last Updated September 25, 2024
Learn how to standardize processes, improve communication, and implement a simple post-incident review to enhance service quality and user satisfaction.
Tag(s): supportworld, support models, best practice
Date Published September 16, 2024 - Last Updated September 16, 2024
Is walk-up IT support a relic of the past in the age of hybrid work? Discover how companies are adapting traditional in-person support to meet the evolving needs of remote and hybrid employees. Learn about the benefits, challenges, and future trends of walk-up support in the modern workplace.
Tag(s): supportworld, support models, best practice
Date Published September 16, 2024 - Last Updated September 16, 2024
Learn valuable lessons on standing up for your customers, designing user-friendly systems, and improving internal communication to foster a successful, growing team.
Tag(s): supportworld, support models, best practice
Date Published September 11, 2024 - Last Updated September 11, 2024
Learn how to transform your ITSM department from a cost center to a strategic powerhouse. Discover how to identify performance gaps, connect ITSM to business goals, and build a high-impact team.
Tag(s): supportworld, support models, best practice
Date Published September 9, 2024 - Last Updated September 9, 2024
Discover the benefits of shifting away from metric-driven feedback and how to implement a more positive approach. Join Calen Sifferman's session at HDI's Service Management World to gain valuable insights and practical strategies.
Tag(s): supportworld, support models, best practice
Date Published September 3, 2024 - Last Updated September 3, 2024
Discover best practices for standardizing, automating, and enabling your change management practices to meet modern business demands.
Tag(s): supportworld, support models, best practice
Date Published August 26, 2024 - Last Updated August 26, 2024
Meet Tony North, a featured speaker at HDI's Service Management World! Tony's session, "Agile Framework with Lean Methodologies," offers valuable strategies for IT and service management professionals.
Tag(s): supportworld, support models, best practice
Date Published August 26, 2024 - Last Updated August 20, 2024