Major incidents resulting from change is one of the most effective metrics in your collection because it shows the service level impact of the changes being executed. It isn’t a measure of system failures; it’s a measure of departmental failures. It holds teams accountable for the impact they...
Date Published - Last Updated February 25, 2016
The improvement strategy was simple: provide users with what they want, when they need it, while implementing efficient processes that produce consistent, repeatable outputs.
Date Published - Last Updated June 2, 2016