IT service and support should not be unending waves of stress. Here is how to lower the temperature and improve customer satisfaction.
Tag(s): supportworld, support models, technology
Date Published June 6, 2023 - Last Updated 8 Days, 17 Hours, 15 Minutes ago

 
Here is an argument for how knowledge management and knowledge-centered support can supercharge your IT support observation.
Tag(s): supportworld, support models, technology
Date Published June 5, 2023 - Last Updated 8 Days, 16 Hours, 11 Minutes ago

 
Here’s a roadmap for an effective KM approach, and the detours that can slow down the process.
Tag(s): supportworld, support models, technology
Date Published June 5, 2023 - Last Updated 12 Days, 9 Hours, 9 Minutes ago

 
Poorly constructed or poorly executed surveys can do more harm than good with the customer relationship. Here are pitfalls to avoid.
Tag(s): supportworld, support models, technology
Date Published May 24, 2023 - Last Updated 8 Days, 16 Hours, 22 Minutes ago

 
Poorly constructed or poorly executed surveys can do more harm than good with the customer relationship. Here are pitfalls to avoid.
Tag(s): supportworld, support models, technology
Date Published May 24, 2023 - Last Updated 8 Days, 14 Hours, 50 Minutes ago

 
Scaling support doesn’t mean just having a service portal. Here is a deeper look at how to do it.
Tag(s): supportworld, support models, technology
Date Published May 17, 2023 - Last Updated 8 Days, 14 Hours, 58 Minutes ago

 
A Q&A with Bruce Randall of ServiceNow, who is a valuable member of the HDI Strategic Advisory Board.
Tag(s): supportworld, support models, technology
Date Published May 16, 2023 - Last Updated 12 Days, 9 Hours, 26 Minutes ago

 
We asked thought leaders in the IT service and support industries for their takeaways when the microchips hit the fan.
Tag(s): supportworld, support models, technology
Date Published May 16, 2023 - Last Updated 8 Days, 14 Hours, 59 Minutes ago

 
A Q&A with Brian McDonald, a security officer with Mutare, a telecommunications company, on the latest cybersecurity threat.
Tag(s): supportworld, technology, security management
Date Published May 9, 2023 - Last Updated 8 Days, 15 Hours, 5 Minutes ago

 
We’ve come a long way from needing paper forms and office visits to get our IT needs met.
Tag(s): supportworld, support models, technology
Date Published May 8, 2023 - Last Updated 8 Days, 15 Hours, 5 Minutes ago