It doesn't take a self-aware, hyper-intelligent artificial intelligence to have a massive impact on the service and support industry. The continued advancement of this technology has led many to be concerned about the human impact. Is AI going to eliminate jobs?
Date Published July 12, 2023 - Last Updated February 20, 2024
Inaccessible data can be worse than nothing. Here is how to address the issue.
Date Published July 5, 2023 - Last Updated February 20, 2024
With the rising popularity of generative AI, such as ChatGPT, cybercriminals are likely to exploit its capabilities for convincing phishing scams and in-depth vulnerability research.
Date Published June 28, 2023 - Last Updated February 20, 2024
An argument that ITIL® version 4 does IT a service by focusing on the human component of this working system.
Date Published June 27, 2023 - Last Updated February 20, 2024
Doug Rabold takes stock of his past year in the IT service and support industry after talking openly about being neurodivergent.
Date Published June 26, 2023 - Last Updated February 20, 2024
Following these seven tips will raise your chances of getting hired in the IT space.
Date Published June 21, 2023 - Last Updated February 20, 2024
As the weather heats up, our focus dims. Here is how to keep your team engaged.
Date Published June 20, 2023 - Last Updated February 20, 2024
Few, if any, are born with leadership skills fully formed. For the rest of us, we need practice.
Date Published June 19, 2023 - Last Updated February 20, 2024
We ask a few questions of Carol E. Williams, Service Management Office, Princeton University Office of Information Technology and a member of the HDI Strategic Advisory Board.
Date Published June 14, 2023 - Last Updated February 20, 2024
Here is a practical framework based on trustworthy data to ensure that the output of automation is reliable.
Date Published June 12, 2023 - Last Updated February 20, 2024