It doesn't take a self-aware, hyper-intelligent artificial intelligence to have a massive impact on the service and support industry. The continued advancement of this technology has led many to be concerned about the human impact. Is AI going to eliminate jobs?
Tag(s): supportworld, technology, automation, future of support
Date Published July 12, 2023 - Last Updated February 20, 2024
Inaccessible data can be worse than nothing. Here is how to address the issue.
Tag(s): supportworld, support models, technology
Date Published July 5, 2023 - Last Updated February 20, 2024
With the rising popularity of generative AI, such as ChatGPT, cybercriminals are likely to exploit its capabilities for convincing phishing scams and in-depth vulnerability research.
Tag(s): supportworld, support models, technology
Date Published June 28, 2023 - Last Updated February 20, 2024
An argument that ITIL® version 4 does IT a service by focusing on the human component of this working system.
Tag(s): supportworld, support models, technology
Date Published June 27, 2023 - Last Updated February 20, 2024
Doug Rabold takes stock of his past year in the IT service and support industry after talking openly about being neurodivergent.
Tag(s): supportworld, support models, technology
Date Published June 26, 2023 - Last Updated February 20, 2024
Following these seven tips will raise your chances of getting hired in the IT space.
Tag(s): supportworld, support models, technology
Date Published June 21, 2023 - Last Updated February 20, 2024
As the weather heats up, our focus dims. Here is how to keep your team engaged.
Tag(s): supportworld, support models, technology
Date Published June 20, 2023 - Last Updated February 20, 2024
Few, if any, are born with leadership skills fully formed. For the rest of us, we need practice.
Tag(s): supportworld, support models, technology
Date Published June 19, 2023 - Last Updated February 20, 2024
We ask a few questions of Carol E. Williams, Service Management Office, Princeton University Office of Information Technology and a member of the HDI Strategic Advisory Board.
Tag(s): supportworld, support models, technology
Date Published June 14, 2023 - Last Updated February 20, 2024
Here’s how to improve the decision-making process to game out whether an out-of-the-box solution will improve CX and EX.
Tag(s): supportworld, support models, technology
Date Published June 12, 2023 - Last Updated February 20, 2024