Mobilizing IT Support for Deskless Workers
Tag(s): supportworld, business continuity planning, byod, it governance, mobility
Date Published March 15, 2024 - Last Updated January 7, 2025
In today's scenario, where customers expect agile and seamless service delivery, traditional hierarchical structures with isolated teams are fast becoming obsolete. Let's break down these silos!
Tag(s): supportworld, agile, best practice, people, staffing, support models, teamwork, team building
Date Published January 17, 2024 - Last Updated January 7, 2025
With input from our community, we celebrate those who have done great work to build the collective knowledge base of the technical support and service management profession.
Tag(s): supportworld, collaboration, community, leadership, technical support, service management
Date Published January 11, 2024 - Last Updated January 7, 2025
A successful organizational culture is built upon a combination of factors that collectively shape the values, behaviors, and practices within a company. Here are some suggestions for building a winning culture.
Tag(s): supportworld, leadership, collaboration, culture, employee engagement, employee satisfaction
Date Published December 12, 2023 - Last Updated December 12, 2023
While the world is focused on ChatGPT and other automated research/writing applications, most ITSM tools already offer capabilities to support applications for IT support. Read on to learn about three things you can do with AI today.
Tag(s): supportworld, automation, self-service, artificial intelligence
Date Published December 1, 2023 - Last Updated November 29, 2023
Balancing the demands of daily operations with the need to innovate can feel like walking on a tightrope. Here's what leaders can do to cultivate an innovative mindset within their teams.
Tag(s): supportworld, agile, best practice, service strategy
Date Published November 30, 2023 - Last Updated November 29, 2023
Tell us who you follow on social media when it comes to learning about technical support, service management, and experience management.
Tag(s): supportworld, professional development, social media
Date Published November 29, 2023 - Last Updated February 16, 2024
Compassion and commitment are two often-misunderstood qualities, yet they can greatly influence effective leadership. Let's explore these two qualities in greater detail.
Tag(s): supportworld, best practice, collaboration, leadership
Date Published July 26, 2023 - Last Updated February 20, 2024
It doesn't take a self-aware, hyper-intelligent artificial intelligence to have a massive impact on the service and support industry. The continued advancement of this technology has led many to be concerned about the human impact. Is AI going to eliminate jobs?
Tag(s): supportworld, technology, automation, future of support
Date Published July 12, 2023 - Last Updated February 20, 2024
Inaccessible data can be worse than nothing. Here is how to address the issue.
Tag(s): supportworld, support models, technology
Date Published July 5, 2023 - Last Updated February 20, 2024