In a recent HDI webinar, three IT service and support thought leaders discuss changing expectations of the IT department.
Tag(s): supportworld, support models, technology
February 8, 2023

 
We’ve asked our thought leaders how to best safeguard their careers as AI goes mainstream. Here are some of their responses.
Tag(s): supportworld, support models, technology
February 7, 2023

 
We ask thought leaders in the IT service and support industries for their advice, as jobs are redefined and eliminated.
Tag(s): supportworld, technology, training
February 1, 2023

 
As we prep for SWL 2023, we take a look back at what some IT service and support thought leaders wrote about attending SWL 2022.
Tag(s): supportworld, support models, technology
January 30, 2023

 
Adopting network automation requires the network design and operations teams to undergo a significant cultural shift. What must change and why?
Tag(s): supportworld, support models, technology
January 24, 2023

 
Too often, service desks are simultaneously asked to keep costs down and be ready to provide service for unexpected new demands. Here are suggestions for how to change that dynamic.
Tag(s): supportworld, support models, technology
January 24, 2023

 
Preparing for the worst is better than confronting a major outage without a plan. Here are some steps to take to create a plan that will work for your organization.
Tag(s): supportworld, support models, technology
January 23, 2023

 
IT service departments must find a way to cut down on ticket volume. Educating other departments on what IT does may be a key tool to help.
Tag(s): supportworld, support models, technology
January 23, 2023

 
This method can cut down on down time and prevent incidents before they occur. Here is a primer on how it works.
Tag(s): supportworld, technology, automation
January 19, 2023

 
As the demands grow, so does the need to set clear expectations and ensure your team is aligned on shared values of customer service.
Tag(s): supportworld, support models, technology
January 18, 2023