HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the eventĀ and on-demand as your schedule permits.

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Upcoming Webinars

The Service Level Management Practice in ITIL4: Keeping It Green

with Roy Atkinson, Liz Beavers, Donna Knapp
Jun 16, 2020 - 1:00 p.m. EDT

In this webinar, we will examine how effective service level management can help your team to set customer expectations, measure what matters, and quantify the value your support center brings to the business.