HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. In our virtual, highly interactive webinar environment, you can chat with your fellow attendees, engage in discussions with presenters, download free content, and extend your experience with a range of social networking tools. Participate live on the day of the event and on-demand as your schedule permits.

Click on the button below to view the webinar archives.

Webinar Archives

Upcoming Webinars

Increasing Employee Satisfaction by Reducing Friction

with , , Roy Atkinson
Oct 23, 2018 - 1:00 p.m. EDT

Frustration and delay—known as friction—strongly affects employee satisfaction and overall morale. In this webinar, LogMeIn's Marie Ruzzo and HDI's Roy Atkinson will discuss how to lower the friction to keep employees working and more satisfied.

Learn more