HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Revolutionizing Service and Support: Exploring the Possibilities of Artificial Intelligence and Generative AI in 2024

with Ken Gonzalez , Phyllis Drucker , Josh Streets , Michael Hanson
Jan 23, 2024 - 1:00 p.m. EST

Join HDI and Freshworks on January 23rd to learn about the core principles of AI and its role in reshaping traditional technical support and service management paradigms. In this panel discussion, you will explore advanced use cases where AI is being leveraged to automate complex service...


Transform Service Management (from IT to HR) with GenAI

with Tim McElgunn
Oct 3, 2023 - 2:00 p.m. EST

Join HDI Principal Analyst Tim McElgunn, Freshworks’ Ken Gonzalez, and a panel of industry experts on October 3 to discuss how GenAI can help enterprises level up service delivery across the organization.  Explore use cases on how IT departments are extending their skills,...


Tech support, meet your new AI coworkers

with Tim McElgunn , Douglas Rabold
Aug 15, 2023 - 1:00 p.m. EST

Join us on Tuesday, August 15th at 1PM ET to hear from a panel of industry thought leaders to assess the current state of the art for large language models in IT service and support. Register now!


Delivering always-on IT: How to optimize operations, assets, and services

with David Flesh , Tim McElgunn , Stephen Paskel , Roy Atkinson
Jun 20, 2023 - 2:00 p.m. EST

Join us on Tuesday, June 20 at 2PM ET for an in-depth exploration of the challenges created by increasing IT and organizational complexity and the tactical and strategic steps required to meet those challenges. Register now!


How to Build a Resilient Tech Support Culture and Why It's Critical to Your Team's Success

with Tim McElgunn , Jason Turner , Mike Gutierrez , Kristi Lawrence
May 16, 2023 - 2:00 p.m. EST

Join us on Tuesday, May 16th at 2PM ET to learn how to build a resilient tech support culture and why it is critical to your team’s success Register now!