HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. In our virtual, highly interactive webinar environment, you can chat with your fellow attendees, engage in discussions with presenters, download free content, and extend your experience with a range of social networking tools. Participate live on the day of the event and on-demand as your schedule permits.

Click on the button below to view the webinar archives.

Webinar Archives

Upcoming Webinars



Beyond the Hype: What Service and Support Managers Should Know About AI

with Stephen Mann, Roy Atkinson, Akhil Sahai
Feb 27, 2019 - 1:00 p.m. EST

Industry analysts Stephen Mann and Roy Atkinson and AI expert Dr. Akhil Sahai will speak about how AI is being integrated into service management software, and how that integration has a direct bearing on service management and support. 

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Keeping Remote Support Simple: The Key to Productivity and Engagement

with Kyle Turner, Roy Atkinson
Mar 19, 2019 - 1:00 p.m. EST

We all know that remote support is a critical piece of the support ecosystem. But support staff often have to have multiple screens open for multiple tools, and moving from one to the next can be frustrating and can contribute to human error. Integrated tools help to streamline the work and...

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