HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. In our virtual, highly interactive webinar environment, you can chat with your fellow attendees, engage in discussions with presenters, download free content, and extend your experience with a range of social networking tools. Participate live on the day of the event and on-demand as your schedule permits.

Click on the button below to view the webinar archives.

Upcoming Webinars

Transformative Training: Producing Ongoing Results

with Roy Atkinson, Fancy Mills
Jul 23, 2019 - 1:00 p.m. EDT

Transformative training contains key components that are critical the learning process, and the learning process is critical to shaping attitudes and behaviors in the support organization.