HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Show Me the Value: Building IT’s Narrative

May 21, 2024 - 1:00 p.m. EDT

Join HDI and GoTo Technologies on May 21st at 1:00 PM EST for an exclusive webinar where we will dive into the many reasons IT departments often face challenges in demonstrating their value to the broader organization. Addressing these challenges involves clear communication, aligning IT...


Generative AI in ITSM – Hype or Reality

Apr 5, 2024 - 8:00 a.m. EDT

Join HDI and SymphonyAI on Tuesday, April 16th at 1PM EST for a thought-provoking webinar as we navigate through the landscape of generative AI in IT Service Management. Discover how organizations are leveraging generative AI to automate repetitive tasks, enhance decision-making processes,...


Managing Enterprise Technology Sucks

Mar 26, 2024 - 2:00 p.m. EDT

Join HDI and Oomnitza on March 26th to hear from Vince Vasquez, author of the Amazon bestselling book The Next CIO, as he discusses why legacy approaches to managing enterprise technology don’t work and delves into an emerging new category of application called Enterprise Technology...


Revolutionizing Service and Support: Exploring the Possibilities of Artificial Intelligence and Generative AI in 2024

with Ken Gonzalez , Phyllis Drucker , , Michael Hanson
Jan 23, 2024 - 1:00 p.m. EDT

Join HDI and Freshworks on January 23rd to learn about the core principles of AI and its role in reshaping traditional technical support and service management paradigms. In this panel discussion, you will explore advanced use cases where AI is being leveraged to automate complex service...


Beyond IT: How Service Management tools empower culture and collaboration

Oct 24, 2023 - 4:00 a.m. EDT

On October 24 at 1 PM ET join HDI principal analyst Tim McElgunn along with HALO’s Tom Monaghan, Patti Blackstaffe, and Johann Botha for an in-depth exploration of the opportunities and challenges of extending service management beyond IT and tech support to empower culture and collaboration...