HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Metrics for the New World of Support

with Roy Atkinson
Jan 21, 2014 - 1:00 p.m. EDT

In this vChapter event, Roy Atkinson will address the need for new metrics in this new world of support and point out new ways to use metrics to show how business goals and customer needs are being met.