An HDI vChapter Event

Metrics for the New World of Support

An HDI vChapter Event

with Roy Atkinson
Tuesday, Jan 21, 2014

While it’s true that measures and metrics need to be focused at each of three levels—operational, tactical, and strategic—it’s also true that both operational and tactical measurements need to provide information that can be used at the strategic level. Many of the most frequently used support center metrics are operational, and they don’t provide the type of information needed at the tactical and strategic levels. In this webcast, Roy Atkinson will address the need for new metrics in this new world of support, and he’ll point out new ways to use metrics to show how business goals and customer needs are being met.

This HDI vChapter and webcast event is for HDI members only. HDI membership brings you a value of belonging to a community bigger than yourself. Including discounts on HDI's Annual Conference & Expo, special events, training and certification, access to industry reports and publications, networking opportunities, online discussion forums, webcasts – like this one – and more, HDI membership provides you and your organization with innumerable benefits and incredible value.

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View the Webcast Recording

Metrics for the New World of Support


About Our Speaker(s)

Roy Atkinson
CEO
Roy Atkinson serves as CEO and Principal Advisor for Clifton Butterfield, LLC, a business advisory practice, and is one of the top influencers in the service and support industry. He is a Fellow of the Institute for Digital Transformation and a member of the HDI Strategic Advisory Board. He holds a master’s certificate in advanced management strategy from Tulane University’s Freeman School of Business. Follow him on Twitter @RoyAtkinson

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