HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Reaching for Excellence: A Customer Service Week Special Event

with Shep Hyken , Roy Atkinson , ,
Oct 7, 2014 - 12:30 p.m. EDT
In celebration of Customer Service Week, HDI is hosting a special event webcast series with Shep Hyken, Michael Pace, and Micah Solomon. Check out the details of this interactive event below. Plan to get up, get involved, and say yes to excellence!

HDI Buyer's Guide Live: Expanding the Influence of Service and Support Management

with , Oz Merchant ,
Sep 16, 2014 - 1:00 p.m. EDT

Explore the expanding influence of support and service management in this ITSM solutions spotlight. Join Cherwell Software, EasyVista, and Samanage for presentations and discussion in which they'll share their vision of the future of service management and explain how leading-edge technology...

Navigating Evolving Support Models

with Roy Atkinson
Aug 19, 2014 - 1:00 p.m. EDT

Roy Atkinson, HDI’s senior writer/analyst, explores some support models that are emerging to address these trends and looks into the changes they may drive in support organizations and beyond.

The Culturetopia Effect

with Jason Young
Jul 15, 2014 - 1:00 p.m. EDT

In this HDI vChapter event, Jason Young will provide practical, easy-to-implement guidance around the seven key determinants that make for a healthy, productive, and profitable culture.

The Staffing Process: Five Key Steps to Success

with Fancy Mills
Jun 17, 2014 - 1:00 p.m. EDT

In this webcast, Fancy Mills will cover key steps in the staffing process, including performing a workforce forecasting analysis, developing an analyst's skillset via a knowledge, skills, and abilities assessment, creating proper tests and assessments to evaluate skillsets, and using...