HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Beyond ITSM: Leveraging Service Management to Deliver Value Across Your Entire Organization

with Roy Atkinson , Valence Howden , Ken Gonzalez
Dec 13, 2022 - 1:00 p.m. EDT
As service management frameworks, concepts, and tools expand beyond the IT function, IT leaders and their teams play a critical role in helping define and explain the benefits of implementing a service-focused mindset across every business function.

Preparing for the Future of Service Management: Key Considerations When Shopping for an ITSM/ESM Platform

with David Cannon , Jay Raymond , Andrew Graf
Oct 18, 2022 - 1:00 p.m. EDT

Recent HDI surveys show that close to a quarter of organizations that have purchased a service management solution are in the process of replacing existing systems. Join our panel of experts to learn about the must-have features and capabilities of modern service management solutions....

Creating Value in Highly Complex Environments: Critical Lessons Every IT Pro Needs to Learn from Higher Ed

with Shelton Waggener , Chris Chagnon
Sep 20, 2022 - 1:00 p.m. EDT

Higher education is among the most dynamic and complex IT environments to manage and to serve. Change never stops, and we know every support organization can relate.  As you...

Ready for the Hybrid Future?: Planning and Preparing to Extend Service Management Beyond IT

with Chad Haftorson , Phyllis Drucker
Aug 23, 2022 - 1:00 p.m. EDT
Service management practices once limited to IT are increasingly being applied to other functions across organizations, whether that’s HR, facilities management, customer service, or even finance and legal. But many organizations...

Getting IT Right: How Automation Impacts the ITSM Value Chain

with Andrew Graf , Chris Tozzi , Vawns Murphy
Jul 19, 2022 - 1:00 p.m. EDT
Done carefully, IT service automation improves support teams’ efficiency, in terms of both time and money; helps keep techs engaged and excited about doing work that improves colleagues’ and customers’ experience; and...