HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
Mar 22, 2022 - 1:00 p.m. EDT
As the world moves towards a new sense of normalcy, service and support teams will need to keep pace with consumer’s digital...
Feb 15, 2022 - 2:30 p.m. EDT
In this webinar, Jeff Rumburg will use benchmarks for four KPIs – first contact resolution rate, cost per contact, customer satisfaction, and service level – and a case study to illustrate how service and support leaders can establish realistic, transformative performance targets.
Jan 25, 2022 - 1:00 p.m. EDT
Implementing role-based provisioning can help large organizations address common pain points and better secure private data, but implementation requires careful planning and takes time to get right. Join industry leader Phyllis Drucker to learn about the benefits you can realize from...
Dec 14, 2021 - 1:00 p.m. EDT
In this insight-packed webinar, you’ll gain a better understanding of the ITIL4 framework and its role in providing effective governance and management of your products and services.
Apr 13, 2021 - 2:00 p.m. EDT
In this webinar, you’ll hear from industry expert Roy Atkinson, Saby Waraich, Nick Farthing, and Andrew Graf, who will share their ESM journeys: what sparked them, how they got started, where they are now, and what they envision for the future. You’ll also have the opportunity to ask...