HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

ITSM and the Value of Knowledge-Centered Service for the Enterprise

with Andrew Gilliam , Kaliegh Averdick , Katharina Wymar , Paula Cottrell
Jul 21, 2020 - 1:00 p.m. EST

This exciting panel discussion will be packed with invaluable takeaways for every phase of your knowledge management journey.

The Service Level Management Practice in ITIL4: Keeping It Green

with Roy Atkinson , Liz Beavers , Donna Knapp
Jun 16, 2020 - 1:00 p.m. EST

In this webinar, we will examine how effective service level management can help your team to set customer expectations, measure what matters, and quantify the value your support center brings to the business.

Special Event: SupportWorld Virtual

May 19, 2020 - 12:00 p.m. EST

Keeping abreast of best practices and expert industry insights takes on new urgency when you're on the front lines of a crisis – as we are. In six insightful sessions, you'll hear from practitioners and experts on delivering stellar customer experiences, maintaining operational...

Future Forward: Executive Strategy in a New Complex World

with Roy Atkinson , Patti Blackstaffe
Apr 21, 2020 - 1:00 p.m. EST

In this webinar, we will discuss how to implement a strategic approach for transformation, create a systematic approach to lessons learned, and evaluate what needs to change.

IT Excellence in the Age of Digital Transformation

with Roy Atkinson , Mike Spires , Andrew Gilliam
Mar 17, 2020 - 1:00 p.m. EST

In this webinar, we will take an important look at the linkage of IT and business transformation to learn how your organization can benefit from focused priorities and sound investment.