HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Ready for the Hybrid Future?: Planning and Preparing to Extend Service Management Beyond IT

with Chad Haftorson , Phyllis Drucker
Aug 23, 2022 - 1:00 p.m. EDT
Service management practices once limited to IT are increasingly being applied to other functions across organizations, whether that’s HR, facilities management, customer service, or even finance and legal. But many organizations...

Getting IT Right: How Automation Impacts the ITSM Value Chain

with Andrew Graf , Chris Tozzi , Vawns Murphy
Jul 19, 2022 - 1:00 p.m. EDT
Done carefully, IT service automation improves support teams’ efficiency, in terms of both time and money; helps keep techs engaged and excited about doing work that improves colleagues’ and customers’ experience; and...

IT Service Management in 2022: Keeping the Lights On vs. Delivering Employee Delight

with Deepthi Nagarajan , Vicki Rogers , Chris Chagnon
Jun 21, 2022 - 1:00 p.m. EDT
As disruption and accelerating demand become the new normal, modern service management platforms are critical tools supporting continuous IT improvements, enabling the introduction...

Employee Experience Is Everything: Using Real-Time Data to Optimize and Delight

with Charles Araujo , Ian Aitchison , Roy Atkinson
Apr 19, 2022 - 1:00 p.m. EDT

In this panel discussion, industry thought leaders will discuss the current state of the tech support employee experience. They’ll explore evolving customer and end user expectations, how and where...

How to Deliver High-Touch, Digital-First Tech Support

with Marni Casanova , Marie Ruzzo , Michael Hanson
Mar 22, 2022 - 1:00 p.m. EDT
As the world moves towards a new sense of normalcy, service and support teams will need to keep pace with consumer’s digital...