Recent HDI surveys show that close to a quarter of organizations that have purchased a service management solution are in the process of replacing existing systems. The replacements are intended improve user/customer experience, support changes to service delivery models and business models, or to replace legacy solutions that can’t support the organization’s service management requirements.
But achieving those improvements – and expanding service management to departments and functions outside of IT – requires organizations to ask where a new solution will add the most value for their particular business.
Join our panel of experts to learn about the must-have features and capabilities of modern service management solutions. You’ll leave with a clear understanding of what to look for and questions to ask when shopping for a service management solution that will support your users’ needs today and into the future.