Chris Chagnon



Chris Chagnon is an ITSM application and web developer who designs, develops, and maintains award-winning experiences for managing and carrying out the ITSM process. Chris has a Master of Science in Information Technology, and a bachelor’s degree in Visual Communications. In addition, Chris is a PhD Candidate studying Information Systems with a focus on user and service experience. As one of HDI’s Top 25 Thought Leaders, Chris speaks nationally about the future of ITSM, practical applications of artificial intelligence and machine learning, gamification, continual service improvement, and customer service/experience. Follow Chris on Twitter @Chagn0n.

Recent articles

  • Make Any IT Managerial System Work for Your Organization
  • How IT Can Say No
  • 5 Tips For Getting Started with Continual Process Improvement
  • The Service Desk is Dead. Long Live the Service Desk.
  • 5 Things I Hate About Change
  • 5 More Things I Hate About Change
  • How to Implement Agile Concepts in a Waterfall World
  • A Deeper Look into Self-Service Metrics
  • Code for the Codeless
  • Embrace the SPOC
  • 5 Steps Toward Accessible Service Management
  • ITSM from Afar
  • How to Justify a Shift Toward Enterprise Service Management
  • How to Stay Engaged and Involved with the IT Service Management Community
  • 10 Tips to Elevate Your Self-Service Portal
  • More than a Ticket: Customer-Focused Experience Design in ITSM
  • Gamify ITSM: Level-Up Your Service Management
  • No Dead Ends: Unlock the Hidden Value of Your Self-Service Content
  • Self-Service Metrics, Part 1: Demystifying the Terminology Behind Analytics
  • Single Point of Success