HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Employ Interactive Virtual Training to Address Skill Gaps and Engage Teams

with Peter Mcgarahan , Todd Piccuillo , Randy Celaya
Mar 23, 2021 - 1:00 p.m. EST

In this webinar, you'll learn how to avoid using remote working as an excuse to avoid investing in high impact, personalized training. Gain confidence in your team’s ability to perform, execute and connect. HDI can help you get there.

AI Means Business: A Panel Discussion on Modernizing Knowledge Management

with Chris Payne , Mary Frances Coryell , Doug Tedder
Feb 23, 2021 - 1:00 p.m. EST

In this panel discussion, HDI’s Doug Tedder, Indiana Universty’s Chris Payne, and Ivy.ai’s Mary Frances Coryell will focus in on one of the most common applications of AI in service and support – chatbots – and the implications for both knowledge management and self-service.

Move Forward by Shifting Left: Enabling Self-Service and First-Level Resolution in 2021

with Andrew Gilliam , Bruce Macdonald, Sr. , Richard Sykora
Jan 19, 2021 - 1:00 p.m. EST

In this webinar, we explore how support organizations can identify and act on opportunities to enable self-service and first-level resolution, drive customer adoption, and serve customers more quickly and accurately.

Fueling Innovation: Augmenting A New Era of IT Service Management

with Chris Chagnon , Kevin Smith , Andrew Gilliam
Oct 20, 2020 - 1:00 p.m. EST

Take part in this informative and interactive webinar to learn what's new and what's next for IT service and support.

Unlocking Your Workforce Potential: IT Support from Anywhere to Anywhere

with Andrew Gilliam , , Rae Ann Bruno
Sep 15, 2020 - 1:00 p.m. EST

Take part in this informative and interactive webinar to unlock your workforce potential.