Mike Hanson



Mike Hanson has many years of experience with IT leadership, having managed several different aspects of technology over the past 30 years. Today, he serves as the IT Service Desk Manager for PSCU. He has been involved with HDI for many years, as both a local chapter officer and as a past chair of the HDI Desktop Support Advisory Board.

Recent articles

  • Use the Five Whys and Hows With Your Continuous Process Improvement Program
  • Convert the IT Service Desk into a Hub for Organization-Wide Service
  • It’s a Disaster! Building an Effective Business Continuity Plan
  • Optimize the Fulfillment Process for Just-in-Time Delivery
  • A Journey from Desktop to Comprehensive Support