Michael Hanson



Mike Hanson has many years of experience with IT leadership, having managed several different aspects of technology over the past 30 years. Today, he serves as global operations manager and leads the asset management and fulfillment teams for Optum, Inc. He has been involved with HDI for many years, as both a local chapter officer and as a past chair of the HDI Desktop Support Advisory Board. Follow Mike on Twitter @Mike_MiddleMgr.

Recent articles

  • Convert the IT Service Desk into a Hub for Organization-Wide Service
  • It’s a Disaster! Building an Effective Business Continuity Plan
  • Optimize the Fulfillment Process for Just-in-Time Delivery
  • A Journey from Desktop to Comprehensive Support