Michael Hanson



Michael Hanson has many years of experience with IT leadership, having managed several different aspects of technology over the past 30 years. Today, he serves as the IT Service Desk Manager for PSCU. He has been involved with HDI for many years, as both a local chapter officer and as a past chair of the HDI Desktop Support Advisory Board.

Recent articles

  • Knowledge is Power in IT Service and Support
  • Creating the Structure to Align IT and Business Objectives
  • How We Transformed an Existing Help Desk Operation
  • How to Manage a Permanently Distributed Workforce
  • The Metrics That are Valuable to IT Service Centers
  • Make a Plan to Deal with Disruptive Technology