Marni Casanova has spent over 15 years in progressive leadership roles throughout IT operations, IAM, service management, and customer support. She joined T-Mobile in 2017 as a director within the Technology Service Delivery & Operations organization, where she leads a geographically dispersed team of technicians and manages strategic service partners. Prior to her venture into the telecommunications industry, Marni spent over a decade in healthcare, where she was celebrated for her tenacity and passion for driving service excellence, forging relationships, and developing high-performing teams. To this day, she continues to find the most enjoyment out of investing in the development of her leaders and employees, while transforming teams and optimizing service operations.