HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.

Generative AI and Large Language Models in IT Service and Support

with Matt Peters , Michael Azoff , Marc Seybold , Tim McElgunn
Apr 11, 2023 - 4:00 p.m. EST

Join us on Tuesday, April 11th at 2PM ET to hear from a panel of industry thought leaders to assess the current state of the art for large language models in IT service and support. Register now!

How to Improve L2 and L3 Support Efficiencies and Still Deliver a Great Employee Experience

with Tim Flower
Mar 21, 2023 - 4:00 p.m. EST

Join this webinar on March 21st at 2PM ET learn about the tools, processes, and skills that will let your team evolve beyond merely reacting to employee escalations of IT issues. Register now!

Why Fast Time-to-Value is a Critical ITSM Metric for 2023

with Ken Gonzalez , David Cannon , Rae Ann Bruno
Feb 14, 2023 - 4:00 p.m. EST
Join HDI and a panel of industry experts on February 14 at 2 PM ET to learn the top challenges IT leaders can expect in 2023 and how to identify the levers you can pull to accelerate time-to-value with your ITSM solution.

Is Your ITSM Ready for 2023?

with Stephen Mann , Phyllis Drucker , Ed Perez
Jan 24, 2023 - 4:00 p.m. EST

Service management leaders will learn about what they’ll will need over the next 12 – 18 months to continue improving IT service management processes, technology and training.

Beyond ITSM: Leveraging Service Management to Deliver Value Across Your Entire Organization

with Roy Atkinson , Valence Howden , Ken Gonzalez
Dec 13, 2022 - 1:00 p.m. EST
As service management frameworks, concepts, and tools expand beyond the IT function, IT leaders and their teams play a critical role in helping define and explain the benefits of implementing a service-focused mindset across every business function.