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HDI - ITSM Consulting Company

HDI Events

The Industry's Best Live and Virtual Learning Experiences

You don’t just attend HDI events. You leave with actionable knowledge, tangible tools, professional contacts, and lifelong friends that will have an immediate and lasting impact on your career and your support operation. HDI's events and conferences address service and support professionals at every experience level throughout the entire spectrum of the industry.

HDI hosts and organizes the technical support and service management industry’s largest and most prestigious conferences: SupportWorld Live and Service Management World, along with two half-day virtual summits.

Service Management World

November 16-20, 2025 | Orlando, FL

Designed to meet the unique needs of service management leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Join hundreds of your peers this November to meet, learn, and engage with service management leaders from around the world.

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Support World Live

May 3-7, 2026 | Las Vegas, NV

Our flagship event unites attendees for a valuable and unforgettable experience. Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes.

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HDI Virtual Summit 

HDI's virtual summits provide education, networking, and real-time insights. Featuring several insightful sessions, attendees will hear from practitioners and experts on delivering stellar customer experiences, maintaining operational efficiency, engaging employees, calibrating the future of the industry, and more.

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