HDI Events

We can be your support network. The friends you’ll make at HDI’s year-round events become your sounding board and your platform of support. Our industry-leading events include everything from large-scale international conferences to local meet-ups, as well as field-specific Forum gatherings, virtual webinars from the comfort of your home or office, and more.

You won’t just attend HDI events. You’ll leave with actionable knowledge, tangible tools, professional contacts, and lifelong friends that will have an immediate and lasting impact on your career and your support operation.

From innovative leadership webinars to field-specific Forum gatherings, HDI's events and conferences address technical service and support professionals at every experience level throughout the entire spectrum of the industry. Conferences include two of the industry’s largest and most prestigious annual events: HDI Conference & Expo and Service Management World.

HDI Conference & Expo

April 9-12,2019 | Rosen Shingle | Orlando, FL

The most comprehensive four-day event covering all aspects of the technical support industry provides nearly 2,500 attendees with more than eighty training sessions, extraordinary keynote speakers, a jam-packed expo hall, and nonstop networking opportunities.

Learn more about HDI Conference

Service Management World

October 15-17, 2018 | Orlando, FL

Designed to meet the unique needs of service management leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy.

Learn more about Service Management World

HDI Training Experience

A training event unlike any other, the unique HDI Training Experience is created for service and support professionals looking for a career boost. Select one of our two Training Experience Events!

Learn more about HDI Training Experience

HDI Local Chapter Meetings

Geographically-specific meet-ups held throughout the year to network with peers, learn from guest speakers and industry experts, and make professional connections in your community.

Learn more about Local Chapter Meetings


HDI's monthly content-rich webinars are presented by top industry experts and practitioners and cover best practices, emerging trends, service leadership, and much more.

See upcoming webinars