You won’t just attend HDI events. You’ll leave with actionable knowledge, tangible tools, professional contacts, and lifelong friends that will have an immediate and lasting impact on your career and your support operation. HDI's events and conferences address service and support professionals at every experience level throughout the entire spectrum of the industry.

SupportWorld Live

July 11-16, 2021

Our flagship event unites more than 2,500 attendees for a valuable and unforgettable experience. Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes.

Service Management World:
A Digital Experience

November 17-18, 2020

Designed to meet the unique needs of service management leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Join hundreds of your peers this November on an advanced and sophisticated digital event platform to meet, learn, and engage with service management leaders from around the world.


Webinars

HDI's monthly content-rich webinars are presented by top industry experts and practitioners and cover best practices, emerging trends, service leadership, and much more.