HDI Consulting & Services are designed in collaboration with our customers to meet their unique needs. Our approach is based on a blend of HDI best practices and our consultants’ real-world experience. At HDI our consulting philosophy is based on providing value in three key areas: Effectiveness, Economy, Efficiency.

Our solutions are designed to:

  • Prioritize improvement initiatives through expert, consulting solutions.
  • Benchmark your performance against an industry standard.
  • Review current programs and processes in place to identify critical shortcomings
  • Develop an action plan to improve performance in key operational areas.
  • Leave our customers with the ability to measure the impact and drive continuous improvement

Secure an objective review, develop a meaningful action plan, and achieve performance goals with these game-changing consulting services:

ITIL CMM (Capability Maturity Model) Assessment - NEW

HDI takes a holistic look at the overall maturity of key service management processes, the goal is to identify, assess and review processes to provide detailed feedback and scoring to improve the overall efficiency and effectiveness for your organization. This is an overall assessment of key SM processes; the main deliverable is a CMM Assessment Report. This assessment reviews levels of process maturity and scores them based on level of progress towards achieving three key objectives:

1. To establish the purpose and benefits of the process maturity assessment as it relates to the continual improvement model.

2. To provide detailed findings from the CMM Assessment.

3. To provide experience based, best practice recommendations based on the assessment findings.

Service Management Process Maturity Assessment - NEW

HDI will focus on a key process or processes during the assessment to determine the level of maturity for each process reviewed. At the completion of the assessment, we deliver a detailed assessment report to your senior leadership, with specific, structured guidance on how to implement our recommendations.

Targeted Consulting Solutions

These customizable consulting solutions are performed virtually or at your center. Do you have a specific challenge like alack of standard operating procedures? A need to integrate knowledge manage mentor quality assurance? Or just general operational concerns? Our targeted consulting solutions offer you expert advice and will give you practical knowledge. We’ll help you develop an action plan that empowers your center to make changes quickly and efficiently.

Best Practice Assessments

Get a true picture of your support center's maturity and ensure that your support center is performing at its best. This assessment, delivered by an expert auditor, provides you with a current state baseline, gap analysis, and recommendations for improvement.

Support Center Site Certification

Gain the ultimate recognition and promote thevalue of your support center. Achieving certification is a milestone thatacknowledges your team's efforts, while demonstrating its value to yourorganization. Or get re-certified and continue to drive your team to continualimprovement.

HDI Customer Satisfaction Index

The HDI Customer SatisfactionIndex (CSI) is not your ordinary survey tool. Developed specifically for thetechnical service and technical support industry by a team of IT practitionersand customer service professionals, the HDI CSI is a user-friendly, web-based,secure tool that helps support centers measure customer satisfaction. Oursurveying service provides an efficient and affordable way for you tounderstand your customers' satisfaction, and ultimately ensure that yoursupport center is an invaluable asset to the organization. 

Call 800.934.6566 or click here and find out how you can get started with HDI Consulting Services!

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