Improve Your Service Management with HDI Consulting

Building smarter service management to drive better business requires a partner that can provide in-depth expertise in service management practices. 

Enter HDI. HDI Service Management Consulting will give you a holistic approach to people, process, and knowledge that facilitates the achievement of your outcomes.


With more than 30 years of hands-on experience managing complex service management projects, our team of consultants works in lockstep with your organization to help boost your service management through:

Practice assessments with recommendations focused on your goals and objectives.

Value stream mapping to understand the key touchpoints in your customer journey.

Gap analysis that compares your service management practice maturity to other organizations who provide an outstanding customer experience. 

Continual Improvement roadmap to ensure you routinely provide faster and better business outcomes.

Through it all, you’ll get proven tips, techniques, and solutions to maximize your service management toolset (whether self-service or automated workflow), along with informed guidance to help you capitalize on your most critical resource—people. 

HDI Consultants: The Vanguard of Service Management 

HDI consultants are pioneers of service management, creating and advancing our industry’s most important frameworks and methodologies. 

John Custy - Service Management Consulting

John Custy

Service management authority and internationally-known speaker, ITIL Manager, ITIL Expert, and ISO 20000 Consultant certified.
Doug Tedder - Service Management Consulting

Doug Tedder

Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager.
Keplyn Robinson - Service Management Consulting

Keplyn Robinson

Service management consultant and educator certified in ITILv3 Expert, ITIL 4 Foundation.

Julie Mohr - Service Management Consulting

Julie Mohr

Author and international keynote speaker recognized as a Top 25 ITSM Thought Leader, and Co-Host of The Authenticast.

Support Center Site Certification

Rae Ann Bruno

ITIL-certified instructor emphasizing process re-engineering, employee development, and the business alignment of IT services.