IT Service Management Consulting Services

What Is IT Service Management Consulting?

IT service management consulting is when seasoned consultants step in to look at how your IT services actually get delivered, find the gaps, and build a plan to make things run smoother for both your team and your customers. HDI ITSM consulting takes a holistic approach to people, process, and knowledge so the improvements actually stick.

Building smarter service management to drive better business requires a partner that can provide in-depth expertise in IT service management practices.That's where HDI comes in. HDI Service Management Consulting will give you a holistic approach to people, process, and knowledge that facilitates the achievement of your outcomes. With more than 35 years of hands-on experience managing complex service management projects, our team of consultants works in lockstep with your organization to help boost your service management.

How Our ITSM Consulting Works

Practice assessments with recommendations focused on your goals and objectives.

Value stream mapping to understand the key touchpoints in your customer journey.

Gap analysis that compares your service management practice maturity to other organizations who provide an outstanding customer experience.

Continual Improvement roadmap to ensure you routinely provide faster and better business outcomes.

Through it all, you’ll get proven tips, techniques, and solutions to maximize your service management toolset (whether self-service or automated workflow), along with informed guidance to help you capitalize on your most critical resource—people. Interested in other consulting services? Click here to speak with your regional Account Manager.

HDI Consultants: The Vanguard of Service Management

HDI consultants are pioneers of service management, creating and advancing our industry’s most important frameworks and methodologies.

Rae Ann Bruno
ITIL-certified instructor emphasizing process re-engineering, employee development, and the business alignment of IT services.

Doug Tedder - Service Management Consulting

Doug Tedder
Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager.

John Custy - Service Management Consulting

John Custy
Service management authority and internationally-known speaker, ITIL Manager, ITIL Expert, and ISO 20000 Consultant certified. Matthews Steve

Steve Matthews
HDI® Certified Auditor, ITIL® 4 Managing Professional, Auditor in Service Management for ISO/IEC 20000, Distinguished Professional in Service Management (DPSM®)

Alef Girma
IT Service Management professional, certified ITIL® v2 Service Manager, ITIL® v3 Expert, ITIL® 4 Managing professional, ITSM Master and holds a MSc in IT Service Management.