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HDI - ITSM Consulting Company

Artificial Intelligence in the Support Organization (AISO)

Certification

Attain Artificial Intelligence in the Support Organization Certification

The HDI Artificial Intelligence in the Support Organization certification equips professionals with the knowledge to leverage AI technologies within support environments. This course covers the integration of AI tools, automation, and machine learning to enhance service delivery, streamline operations, and improve the support experiences.

Upon completion, participants will understand how AI can optimize support processes, drive efficiency, and create value. Participants will be ready to complete the exam and earn the prestigious AI in the Support Organization Professional credential.

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Training

Master AI strategy to revolutionize service delivery and future-proof your support organization.

This comprehensive 2-day AI certification program equips strategic decision-makers, aspiring leaders, IT specialists, and transformation team members with the expertise to champion AI initiatives within support organizations. The program focuses on collaborative learning and hands-on application of our exclusive online resource toolkit. This toolkit features AI Readiness Checklists, Use Case frameworks, and Maturity Scoring templates to ensure successful implementation.

Through dynamic peer discussions and immediate practical exercises, you'll master essential AI competencies. These include strategic vision development, implementation planning, change management approaches, and performance measurement frameworks—all designed to seamlessly transition from classroom to workplace.

Whether enhancing an existing AI strategy or building one from scratch, you'll leave with transformed understanding, industry best practices, and a structured roadmap that boosts your career prospects while delivering measurable results that revolutionize service delivery and operational excellence.

Register now to join the ranks of certified AI leaders who are transforming support organizations through strategic AI implementation that aligns with service level commitments and delivers quantifiable business value.

What You Will Learn

  • AI Strategy & Vision - Develop a comprehensive AI roadmap aligned with your ITSM vision using the 5-step strategic planning process.
  • Business Case Development - Identify use cases, assess financial benefits, and build compelling ROI-focused business cases for AI implementation.
  • Implementation Planning - Define technology requirements, data infrastructure needs, and talent strategies for successful AI deployment.
  • Change Management & Governance - Establish effective practices and communication strategies ensuring successful AI adoption organization-wide.
  • Performance Measurement & Evolution - Select appropriate KPIs and maintain continuous improvement through business changes and impacts.

Who Should Attend?

  • Directors, managers, IT and operational strategists, transformation project teams or members.

Course Outline

Module 1: AI In Modern Support Organizations

  • History and future state AI projections to 2030
  • Crafting an AI vision and strategy
  • 5 steps to AI implementation success

Module 2: Designing Your Ecosystem

  • Data science and principles
  • Identifying pain points and journey mapping
  • Assessing costs vs benefits and building a roadmap

Module 3: Developing a Minimum Viable Product to Scale

  • Best in class examples of successful MVP’s
  • Building the right project team(s) for AI efforts
  • Change management and new KPI’s to consider

Module 4: Optimizing & Refining AI Models & Practices

  • Monitoring AI results through business change and innovation
  • Understand the marathon mentality, a journey not a destination
  • Evaluating impacts, success and AI ethics

Virtual Classroom

Calendar Price: $1,929

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training 2 days.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.

View the Virtual Classroom FAQs

 

Private Group Training

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HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.
Jun 26, 2025 - Jun 27, 2025
HDI, Virtual Classroom 		Artificial Intelligence in the Support Organization Price: $1,929.00 More Info Add to Cart
Only 6 seats left
Nov 03, 2025 - Nov 04, 2025
HDI, Virtual Classroom 		Artificial Intelligence in the Support Organization On or before Sep 08, 2025 :
Price: $1,829.00

After Sep 08, 2025 :
Price: $1,929.00 		More Info Add to Cart
 

HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your or find an to discuss your needs.


Certification Exam

The AISO certification exam is included with training purchased directly from HDI. All learners are provided a 12-week window in which to take the exam.

The certification exam is based on the Certification Standard and is delivered online through the HDI Community Learning Portal.

Each AISO exam consists of 35 multiple choice questions and must be completed in 45 minutes. A minimum score of 80 percent is required to pass a certification exam, unless otherwise published. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards.

Our courses are developed from the certification standards and are designed to assist a student in preparing for an HDI certification exam. They reinforce the core concepts of the certification standards and provide skills-building opportunities for the attendees.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description