Transform your organization’s service experience at all levels by improving your team’s knowledge surrounding artificial intelligence (AI) and automation!

In recent years, leading companies have created or accelerated their strategies to gain efficiency and effectiveness in their support organization using AI and automation. In this course, you will learn about the core concepts of AI and automation, how to align it with your support model and service level commitments, how to build a case for funding, how to design the right architecture, and how to deliver measurable results that transform your organization.

You will leave this workshop with a refreshed sense of what the support organization of tomorrow will look like, including best practices, real examples, and a structured plan for moving your strategies forward. Whether you have a mature roadmap or you’re just getting started, this course is for you.

What You Will Learn

  • Assessing your current data structure & AI maturity
  • Implementing a 5-stage AI strategy framework
  • Leveraging the right use cases, technologies, and critical thinking skills to improve performance
  • Understanding the importance of governance, change management, and hiring for an AI future
  • Best practices to avoid the common pitfalls of an AI transformation in your organization

Who Should Attend?

  • Directors, managers, workforce management leads and/or managers, IT and operational strategists, transformation project teams or members

Course Outline

Module 1: AI In Modern Support Organizations

  • History & Future State AI Projections to 2030
  • Crafting an AI Vision & Strategy
  • 5 Steps to AI Implementation Success

Module 2: Designing Your Ecosystem

  • Data Science & Principles
  • Identifying Pain Points & Journey Mapping
  • Assessing Costs vs Benefits & Building a Roadmap

Module 3: Developing a Minimum Viable Product to Scale

  • Best in Class Examples of Successful MVP’s
  • Building the Right Project Team(s) for AI Efforts
  • Change Management & New KPI’s to Consider

Module 4: Optimizing & Refining AI Models & Practices

  • Ongoing Innovation Tips
  • Rallying Your Organization Around AI
  • Evaluating Impacts, Success & AI Ethics

Virtual Classroom

Price: $1,929

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training 2 days.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.

View the Virtual Classroom FAQs


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Private Group Training

HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

Jun 24, 2024 - Jun 25, 2024
HDI, Virtual Classroom
Artificial Intelligence in the Support Organization Price: $1,929.00 More Info Add to Cart
Sep 23, 2024 - Sep 24, 2024
HDI, Virtual Classroom
Artificial Intelligence in the Support Organization On or before Jul 29, 2024 :
Price: $1,829.00

After Jul 29, 2024 :
Price: $1,929.00
More Info Add to Cart
Nov 14, 2024 - Nov 15, 2024
HDI, Virtual Classroom
Artificial Intelligence in the Support Organization On or before Dec 31, 2024 :
Price: $1,699.00

After Dec 31, 2024 :
Price: $1,929.00
More Info Add to Cart

HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an to discuss your needs.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description