This award recognizes teams that have achieved the highest standards of excellence in service and support. Teams are evaluated on maturity, innovation and efforts made to provide a stellar customer experience, as well as how people, process, and technology together have improved service and overcome challenges presented to the organization. Applicants must demonstrate to what extent and how the organization focuses on employee and customer engagement and satisfaction, how the support center’s mission and/or vision aligns with those of the organization as a whole, and to what extent the team’s cohesion is articulated and demonstrated. The team must also illustrate how well processes are defined and executed, as well as how they align with industry good practices.
Open to internal, external, and outsourced teams, the finalists will be invited to participate in the ceremony held during SupportWorld Live.