It’s Q2 — How Are Your Goals Holding Up?
April 29, 2025

Are your 2025 goals gaining momentum or gathering dust? In this Q2 check-in, Susan...

SupportWorld - HDI
April 28, 2025

Change Enablement: Designing a Process so Good People Want to Use it
April 28, 2025

Learn how to design a Change Enablement process that people actually want to use....

What Your Service Desk Needs to Know about DEX
April 22, 2025

The traditional model for Service Desk is undergoing changes to keep up with today’s...

How to Rehumanize the Consumer in Your “Shift Left” Strategy
April 21, 2025

Many IT organizations adopt a “shift left” strategy to reduce costs and empower...