In this second part of a two-part series, an IT service and support thought leader talks about his life with autism.
Tag(s): best practice, business intelligence, supportworld
Date Published April 6, 2022 - Last Updated 1 Year, 67 Days, 20 Hours, 36 Minutes ago
Best of HDI in 2022 - #10: A leader in the IT service and support industry reveals that he identifies as autistic, and shares insights about what that means.
Tag(s): best practice, business intelligence, supportworld
Date Published April 5, 2022 - Last Updated 1 Year, 67 Days, 20 Hours, 36 Minutes ago
Spend time with your meeting app and hardware vendors to understand how they’re addressing meeting equity now and in the future.
Tag(s): best practice, business intelligence, supportworld
Date Published April 5, 2022 - Last Updated 1 Year, 67 Days, 20 Hours, 36 Minutes ago
Best of HDI in 2022 - #7: HDI Thought Leader and Featured Contributor Doug Rabold discusses how the Service Level Agreement alone falls short, and how a dynamic agreement that focuses on experience can augment your relationship with your client.
Tag(s): best practice, supportworld, service level agreement
Date Published March 16, 2022 - Last Updated 1 Year, 67 Days, 20 Hours, 36 Minutes ago
A former magician takes you behind the curtain of the simple steps to help your IT service and support organization get better.
Tag(s): best practice, supportworld, business intelligence
Date Published March 10, 2022 - Last Updated 1 Year, 67 Days, 20 Hours, 36 Minutes ago
Manual tools to track service requests may seem like an affordable option for your service desk, but it’s good to look at all the organizational costs.
Tag(s): best practice, supportworld, business intelligence
Date Published March 10, 2022 - Last Updated 1 Year, 67 Days, 20 Hours, 36 Minutes ago
This simple approach challenges us to listen and observe closely to get to the root cause of why things go wrong in IT.
Tag(s): best practice, business intelligence, supportworld
Date Published February 15, 2022 - Last Updated 1 Year, 67 Days, 20 Hours, 36 Minutes ago
We often consider ownership an individual responsibility rather than an organizational effort. Here’s why that should change, and how to start the process.
Tag(s): best practice, business intelligence, supportworld
Date Published February 14, 2022 - Last Updated 1 Year, 67 Days, 20 Hours, 36 Minutes ago
Digital solutions only work as well as those who are wielding these new tools. We must encourage team members to be flexible in their thinking and skillset.
Tag(s): business intelligence, training, supportworld
Date Published January 26, 2022 - Last Updated 1 Year, 67 Days, 20 Hours, 36 Minutes ago
In a digital and remote age, it’s often more difficult than ever to be understood. Here are some tips to improve your chances with colleagues and clients.
Tag(s): best practice, business intelligence, communications skills, communications technology, supportworld
Date Published January 18, 2022 - Last Updated 1 Year, 67 Days, 20 Hours, 36 Minutes ago