Nominations Now Open: HDI's 2025 Top Thought Leaders

Nominations are open for HDI's 2025 Top Thought Leaders program, offering recognition, networking, and professional development for IT service management leaders.
Date Published October 30, 2024 - Last Updated January 7, 2025

5 Steps to Align IT Culture and Achieve Successful Change

Learn how aligning your IT team's culture with change initiatives can accelerate transformations and overcome the challenges of legacy behaviors with these five practical steps.
Date Published October 29, 2024 - Last Updated January 7, 2025

Why You Should Submit a Proposal to Speak at SupportWorld Live

Share your expertise at SupportWorld Live! Submit a proposal to speak and inspire others, grow your network, and establish yourself as a thought leader in IT service and support.
Date Published October 16, 2024 - Last Updated January 7, 2025

Shape IT Support Trends for 2025: Become an HDI Featured Contributor!

Are you ready to make a lasting impact in the IT support industry? HDI is seeking thought leaders like you to share your expertise with our community of IT service and support professionals.
Date Published October 14, 2024 - Last Updated January 7, 2025

Enterprise Service Management: How to Master Cross-Departmental Collaboration

Master cross-departmental collaboration with Enterprise Service Management (ESM). Learn how to break down silos, align teams, and improve efficiency. Discover the benefits of collaboration, best practices, and essential tools.
Date Published October 7, 2024 - Last Updated January 7, 2025

Learn from the Best: A Q&A with Gina Montague

A Q&A with Gina Montague from Infinite Campus, the winner of the Best Service & Support Culture award at the 2024 HDI Global Service and Support Awards.
Date Published September 25, 2024 - Last Updated January 7, 2025

3 Ways to Enhance Incident Management for Beginners

Learn how to standardize processes, improve communication, and implement a simple post-incident review to enhance service quality and user satisfaction.
Date Published September 16, 2024 - Last Updated January 7, 2025

What is The Role of Walk-Up Support in The Age of Hybrid Work?

Is walk-up IT support a relic of the past in the age of hybrid work? Discover how companies are adapting traditional in-person support to meet the evolving needs of remote and hybrid employees. Learn about the benefits, challenges, and future trends of walk-up support in the modern workplace.
Date Published September 16, 2024 - Last Updated January 7, 2025

Navigating Growing Pains with Your Service Desk Employees

Learn valuable lessons on standing up for your customers, designing user-friendly systems, and improving internal communication to foster a successful, growing team.
Date Published September 11, 2024 - Last Updated January 7, 2025

A Leadership Playbook for Strategic ITSM Impact

Learn how to transform your ITSM department from a cost center to a strategic powerhouse. Discover how to identify performance gaps, connect ITSM to business goals, and build a high-impact team.
Date Published September 9, 2024 - Last Updated January 7, 2025