Caitlin Price, an HDI Top 25 Thought Leader, provides insights on optimizing major incident management through effective communication and an interactive session at the upcoming Service Management World conference.
Tag(s): supportworld, support models, best practice
Date Published August 8, 2024 - Last Updated January 7, 2025
Learn how self-management, a key element of Emotional Intelligence, helps leaders remain agile, make informed decisions, build trust, and drive continuous growth.
Tag(s): supportworld, support models, best practice
Date Published August 8, 2024 - Last Updated January 7, 2025
Recent Trends in IT Service Management (ITSM)
Tag(s): supportworld, support models, best practice
Date Published July 31, 2024 - Last Updated January 7, 2025
The Importance of IT Service Management
Tag(s): supportworld, support models, best practice
Date Published July 31, 2024 - Last Updated January 7, 2025
18 Tips for New IT Support Professionals
Tag(s): supportworld, support models, best practice
Date Published July 24, 2024 - Last Updated January 7, 2025
Transforming IT Communication: Expert Insights from Roy Atkinson
Tag(s): supportworld, support models, best practice
Date Published July 17, 2024 - Last Updated January 7, 2025
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published July 11, 2024 - Last Updated January 7, 2025
Discover key takeaways from HDI's "The State of Technical Support in 2024" report. Explore trends in workforce, technology, and customer expectations shaping the industry. Learn about the growing role of generative AI and the importance of emotional intelligence and leadership skills for...
Tag(s): supportworld, artificial intelligence, ITSM, service management, ITIL, business value, future of support
Date Published June 21, 2024 - Last Updated January 7, 2025
Oxytocin of a Handshake: The Power of Human Connection
Tag(s): service management, best practice, infrastructure management, ITSM, supportworld, performance management
Date Published June 3, 2024 - Last Updated January 7, 2025
Leading With Adaptability During Turbulent Times
Tag(s): ITSM, practices and processes, best practice, coaching, leadership, supportworld
Date Published May 8, 2024 - Last Updated January 7, 2025