The Importance of IT Service Management

The Importance of IT Service Management
Date Published July 31, 2024 - Last Updated January 7, 2025

18 Tips for New IT Support Professionals

18 Tips for New IT Support Professionals
Date Published July 24, 2024 - Last Updated January 7, 2025

Transforming IT Communication: Expert Insights from Roy Atkinson

Transforming IT Communication: Expert Insights from Roy Atkinson
Date Published July 17, 2024 - Last Updated January 7, 2025

Harnessing AI for Incident Management in ITSM

Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Date Published July 11, 2024 - Last Updated January 7, 2025

The State of Technical Support in 2024: Key Takeaways

Discover key takeaways from HDI's "The State of Technical Support in 2024" report. Explore trends in workforce, technology, and customer expectations shaping the industry. Learn about the growing role of generative AI and the importance of emotional intelligence and leadership skills for...
Date Published June 21, 2024 - Last Updated January 7, 2025

Oxytocin of a Handshake: The Power of Human Connection

Oxytocin of a Handshake: The Power of Human Connection
Date Published June 3, 2024 - Last Updated January 7, 2025

Leading With Adaptability During Turbulent Times

Leading With Adaptability During Turbulent Times
Date Published May 8, 2024 - Last Updated January 7, 2025

The 2024 HDI Global Service and Support Award Finalists for the Team and Organizational Categories Announced!

Find out which high performing IT service and support teams and organizations were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Date Published April 25, 2024 - Last Updated January 7, 2025

The 2024 HDI Global Service and Support Awards Finalists for the Individual Categories Announced!

Find out which high performing IT service and support professionals were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Date Published April 25, 2024 - Last Updated January 7, 2025

AI in ITSM: Where We Are and Where We'll Go in the Future

Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Date Published April 18, 2024 - Last Updated January 7, 2025