18 Tips for New IT Support Professionals
Date Published July 24, 2024 - Last Updated January 7, 2025
Transforming IT Communication: Expert Insights from Roy Atkinson
Date Published July 17, 2024 - Last Updated January 7, 2025
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Date Published July 11, 2024 - Last Updated January 7, 2025
Discover key takeaways from HDI's "The State of Technical Support in 2024" report. Explore trends in workforce, technology, and customer expectations shaping the industry. Learn about the growing role of generative AI and the importance of emotional intelligence and leadership skills for...
Date Published June 21, 2024 - Last Updated January 7, 2025
Oxytocin of a Handshake: The Power of Human Connection
Date Published June 3, 2024 - Last Updated January 7, 2025
Leading With Adaptability During Turbulent Times
Date Published May 8, 2024 - Last Updated January 7, 2025
Find out which high performing IT service and support professionals were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Date Published April 25, 2024 - Last Updated January 7, 2025
Find out which high performing IT service and support teams and organizations were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Date Published April 25, 2024 - Last Updated January 7, 2025
Enhancing the Call Center Agent Experience: The AI Game-Changer
Date Published April 18, 2024 - Last Updated January 7, 2025
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Date Published April 18, 2024 - Last Updated January 7, 2025