What building two Asset Management games reveals about real-world Hardware Asset Management (HAM): planning, pressure, shadow IT, audits, and the quiet discipline behind keeping operations under control.
Date Published August 17, 2026 - Last Updated August 17, 2026
Learn how undocumented IT assets create risk in service environments and how inventory, tracking, and regular reviews help teams handle them before issues escalate.
Date Published March 10, 2026 - Last Updated March 10, 2026
If your Change and Release Management processes look like a checklist, they are already working against you. Here's how to create Change worth making.
Date Published October 20, 2025 - Last Updated January 7, 2026
Discover how to move from surviving to thriving in times of change. Learn practical lessons in courage and leadership from real-world experiences.
Date Published August 27, 2025 - Last Updated January 7, 2026
Too often, Change Management is treated as a standalone process, disconnected from the work of the service desk. This article explores how integrating Incident and Change Management can improve communication, reduce silos, and support more effective, customer-centered change.
Date Published April 30, 2025 - Last Updated January 7, 2026
Learn how to design a Change Enablement process that people actually want to use. Boost adoption, reduce friction, and support success instead of just compliance.
Date Published April 28, 2025 - Last Updated January 7, 2026
Discover Michelle Major-Goldsmith’s insights on service management, mentorship, and the future of SIAM. Learn how resilience, leadership, and evolving trends are shaping ITSM.
Date Published March 28, 2025 - Last Updated January 7, 2026
Learn how to effectively navigate digital transformation with your employees by addressing emotional and logical needs. Discover strategies to motivate teams and build a positive change culture.
Date Published March 17, 2025 - Last Updated January 7, 2026
Networking, knowledge sharing, and career advancement: Explore the power of HDI Local Chapters. Four members reveal how this community has helped them grow professionally and personally. Find your chapter!
Date Published February 13, 2025 - Last Updated January 7, 2026
From upgrading your self-service portal to investing in technology onboarding and peer collaboration, discover actionable goals to enhance your support infrastructure and meet evolving customer needs.
Date Published January 21, 2025 - Last Updated January 7, 2026