Discover key takeaways from HDI's "The State of Technical Support in 2024" report. Explore trends in workforce, technology, and customer expectations shaping the industry. Learn about the growing role of generative AI and the importance of emotional intelligence and leadership skills for...
Date Published June 21, 2024 - Last Updated January 7, 2025
From Setback To Success – Rebounding From A Job Loss
Date Published May 20, 2024 - Last Updated January 7, 2025
7 Humanly Empowering Ways To Keep Your Business Running
Date Published May 20, 2024 - Last Updated January 7, 2025
Successful Teams Rely On Solid Leadership
Date Published May 2, 2024 - Last Updated January 7, 2025
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Date Published April 18, 2024 - Last Updated January 7, 2025
Enhancing the Call Center Agent Experience: The AI Game-Changer
Date Published April 18, 2024 - Last Updated January 7, 2025
Here's How You Turn Around A Failing Team
Date Published April 12, 2024 - Last Updated January 7, 2025
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide To Hope (PART I)
Date Published April 4, 2024 - Last Updated January 7, 2025
If you don't have a good culture, your employees will let you know, and it may show in retention.
Date Published March 7, 2024 - Last Updated January 7, 2025
AI can and likely will transform the way IT works via automation.
Date Published March 7, 2024 - Last Updated January 7, 2025