Harnessing AI for Incident Management in ITSM

Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Date Published July 11, 2024 - Last Updated January 7, 2025

The State of Technical Support in 2024: Key Takeaways

Discover key takeaways from HDI's "The State of Technical Support in 2024" report. Explore trends in workforce, technology, and customer expectations shaping the industry. Learn about the growing role of generative AI and the importance of emotional intelligence and leadership skills for...
Date Published June 21, 2024 - Last Updated January 7, 2025

From Setback To Success – Rebounding From A Job Loss

From Setback To Success – Rebounding From A Job Loss
Date Published May 20, 2024 - Last Updated January 7, 2025

7 Humanly Empowering Ways To Keep Your Business Running

7 Humanly Empowering Ways To Keep Your Business Running
Date Published May 20, 2024 - Last Updated January 7, 2025

Successful Teams Rely On Solid Leadership

Successful Teams Rely On Solid Leadership
Date Published May 2, 2024 - Last Updated January 7, 2025

Enhancing the Call Center Agent Experience: The AI Game-Changer

Enhancing the Call Center Agent Experience: The AI Game-Changer
Date Published April 18, 2024 - Last Updated January 7, 2025

AI in ITSM: Where We Are and Where We'll Go in the Future

Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Date Published April 18, 2024 - Last Updated January 7, 2025

Here's How You Turn Around A Failing Team

Here's How You Turn Around A Failing Team
Date Published April 12, 2024 - Last Updated January 7, 2025

Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide To Hope (PART I)

Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide To Hope (PART I)
Date Published April 4, 2024 - Last Updated January 7, 2025

The Power of AI Can Revolutionize IT Support

AI can and likely will transform the way IT works via automation.
Date Published March 7, 2024 - Last Updated January 7, 2025