This article discusses the importance of setting realistic expectations for Generative AI in IT support, drawing parallels to past AI developments and emphasizing the enduring value of human connection in service delivery.
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published September 3, 2024 - Last Updated September 3, 2024
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide to Hope (PART II)
Rocky McGuire
In part one of this series, we discussed what leaders are facing when it comes to Generative AI. Looking at the IT support landscape related to Generative AI — there are two...
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published August 26, 2024 - Last Updated September 3, 2024
Artificial intelligence (AI) is revolutionizing the contact center and IT service desk sectors, yet many organizations are just beginning to navigate this transformative journey. While AI promises enhanced workforce efficiency and improved customer value, achieving full integration and maturity...
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published August 26, 2024 - Last Updated September 10, 2024
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published July 11, 2024 - Last Updated August 8, 2024
The State of Technical Support in 2024: Key Takeaways
Tag(s): supportworld, artificial intelligence, ITSM, service management, ITIL, business value, future of support
Date Published June 21, 2024 - Last Updated August 8, 2024
From Setback To Success – Rebounding From A Job Loss
Tag(s): culture, professional development, supportworld
Date Published May 20, 2024 - Last Updated August 8, 2024
7 Humanly Empowering Ways To Keep Your Business Running
Tag(s): culture, employee satisfaction, professional development, supportworld
Date Published May 20, 2024 - Last Updated August 8, 2024
Successful Teams Rely On Solid Leadership
Tag(s): culture, employee satisfaction, professional development, supportworld, workforce enablement
Date Published May 2, 2024 - Last Updated August 8, 2024
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published April 18, 2024 - Last Updated August 8, 2024
Enhancing the Call Center Agent Experience: The AI Game-Changer
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published April 18, 2024 - Last Updated August 8, 2024