Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published April 18, 2024 - Last Updated April 18, 2024
Enhancing the Call Center Agent Experience: The AI Game-Changer
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published April 18, 2024 - Last Updated April 25, 2024
Here's How You Turn Around A Failing Team
Tag(s): supportworld, business value, asset management, culture, employee engagement
Date Published April 12, 2024 - Last Updated April 16, 2024
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide To Hope (PART I)
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published April 4, 2024 - Last Updated April 4, 2024
Building the Best Support Center Strategy
Tag(s): culture, employee satisfaction, professional development, supportworld
Date Published April 1, 2024 - Last Updated April 2, 2024
AI can and likely will transform the way IT works via automation.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published March 7, 2024 - Last Updated March 7, 2024
If you don't have a good culture, your employees will let you know, and it may show in retention.
Tag(s): culture, employee satisfaction, professional development, supportworld
Date Published March 7, 2024 - Last Updated March 7, 2024
Measurement is always going to be key to success in business and in your IT efforts for that business.
Tag(s): supportworld, support models, service design, service strategy, service management, customer satisfaction, customer-satisfaction-measurement, service level agreement, service level
Date Published March 5, 2024 - Last Updated March 5, 2024
Forget robots taking over and stealing jobs! 2024 is about augmenting us, the human heroes, with the superpowers of conversational and generative AI. So, contact center leaders and tech support gurus, listen up!
Tag(s): supportworld, artificial intelligence, ITSM, service management, ITIL, business value, future of support
Date Published January 19, 2024 - Last Updated February 16, 2024
January is named for the mythical Roman Janus, who had two faces, one looking forward and the other looking back. Let’s use that approach to see what 2023 brought and what we can see of 2024 as a result.
Tag(s): supportworld, artificial intelligence, ITSM, service management, ITIL, business value, future of support
Date Published January 8, 2024 - Last Updated February 16, 2024