HDI Events

We can be your support network. The friends you’ll make at HDI’s year-round events become your sounding board and your platform of support. Our industry-leading events include everything from large-scale international conferences to local meet-ups, as well as field-specific Forum gatherings, virtual webinars from the comfort of your home or office, and more.

You won’t just attend HDI events. You’ll leave with actionable knowledge, tangible tools, professional contacts, and lifelong friends that will have an immediate and lasting impact on your career and your support operation.

From innovative leadership webcasts to field-specific Forum gatherings, HDI's IT events and conferences address technical service and support professionals at every experience level throughout the entire spectrum of the industry. Conferences include two of the industry’s largest and most prestigious annual events: HDI 2016 Annual Conference & Expo and FUSION 16.


HDI Annual Conference & Expo

The most comprehensive four-day event covering all aspects of the technical support industry provides nearly 2,500 attendees with more than eighty training sessions, extraordinary keynote speakers, a jam-packed expo hall, and nonstop networking opportunities.

Learn more about HDI 2016

FUSION Conference & Expo

Jointly hosted by itSMF USA and HDI, this annual conference shares a similar format to our Annual Conference & Expo with an agenda specifically designed for those in IT service management (ITSM).

Learn more about FUSION 16 

HDI Local Chapter Meetings

Geographically-specific meet-ups held throughout the year to network with peers, learn from guest speakers and industry experts, and make professional connections in your community. A virtual local chapter (vChapter) is available to members who don’t have a local chapter nearby.

Learn more about Local Chapter Meetings

HDI Forum Meetings

Targeted toward IT executives and grouped by industry and role, each Forum group arranges several annual meetings with a comprehensive agenda that speaks directly to its challenges and objectives.

Learn more about Forums


HDI's monthly content-rich webinars are presented by top industry experts and practitioners and cover best practices, emerging trends, service leadership, and much more.

See upcoming webinars