HDI Heartland Chapter Events
HDI Heartland Analyst of the Year Awards: 2008 2009
HDI Heartland Kansas City Chapter 2010 AOY Winner: Brian Case
This year HDI Heartland awarded Brian Case our Analyst of the Year award. Brian is a Lead Technical Support Analyst for the National Service Desk, Federal Reserve Bank of Kansas City. Here is what Brian had to say about the experience:
"It was an honor to be nominated for the HDI Heartland Chapter 2010 Analyst of the Year award, and an even bigger shock to be chosen as the winner. I am lucky to work for an organization like the Federal Reserve Bank of Kansas City, which makes outstanding customer service such a high priority. My employer has given me the tools and encouragement to continue to improve my skills as a support professional for which I am very grateful. I would also like to recognize the HDI Heartland Chapter for their continuing focus on bringing together local organizations to help improve IT Service and Support for all chapter members." Brian Case, Lead Technical Support Analyst, National Service Desk, Federal Reserve Bank of Kansas City
