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From : Communities>>Ask Your NetworkI manage a large group of 80+ employees as well. I historically do not have an attendance problem, but I do use the Bradford Scale to rate those one or two per year who find themselves missing too much work. The Bradford Scale is a way to measure your worst offendors. Higher points determine your worst offenders. You will need to remove any days/occurrences for FMLA, as those should not be included. Below is an explanation of the scale and how the scale is calculated. I copied the formula from [More]
From : Communities>>Ask Your NetworkPersonally I have many thoughts on this subject throughout my career. No matter where I work, this is an issue (attendance/tardy) For me bottom line is this: There is a reason why your schedule has you start working when we need you. This is part of the job, where you need to be ready at the time indicated Things happen, flat tires, traffic etc so we give you an allowance of 6 instances throughout the year to be late/unplanned If something effects more than 20% of the staff like, traffic jam, [More]
From : Communities>>Ask Your NetworkWe are using Verint 360 and seems to work fine. We don't capture screen scrapes or anything like that, however, we have tested it and it works. ------------------------------ Donald Chew Help Desk Supervisor Mayo Clinic Rochester MN ------------------------------
Problem management doesn’t have to be complicated, and every organization regardless of size can have an effective problem management function, as long as you take the time to identify what’s consumable for your organization. Remember in order for this to achieve maximum effectiveness, there must be consensus across all organizations that have to participate that the need exists and most importantly an understanding or agreement on the value that problem management can provide to your company.
The idea of bimodal or two speed IT seems very straightforward: Agility and velocity are attributes desired—if not required—in today’s digitally driven businesses. The current popularity of DevOps is witness to that.
What if management wasn’t a roadblock? What if management’s job was to clear the way and provide the tools necessary for people to do outstanding work? (We all know that’s what management’s job is supposed to be, but it often isn’t.) In general, workforce enablement operates with the belief that, given the means and opportunity, engaged employees will do good, efficient work. But beware of roadblocks to employee engagement such as failing to enable the engaged employee.