The Complete Conference & Expo Package - $1,395
The full conference registration for our 3-day event

Conference fee includes:

• 7 exceptional, inspiring, thought-provoking keynote speakers
• Comprehensive conference program with more than 100 content-rich breakout sessions in five tracks for every level of support professional
• Conference proceedings handouts for each session
• Conference & Exhibitors Guide
• Access to industry resources and products with the Conference Bookstore and session CDs

• Welcome Area and Conference Orientation Sessions
• Daybreak Discussion Groups
• The Party Zone - including the welcome reception and the most anticipated conference party in the industry
• 3 Breakfasts, 2 Lunches, and Beverage Breaks

• The Expo – interactive, action-packed Expo with top providers of internal and external technical support technologies, products and services
• Technology Education that includes the latest tools and service for the IT and customer support organization
• Product Showcases
• The Launch Pad – the hot stage for new product introductions
• The Discovery Zone Prize Giveaway

It's rare to find so many of your peers in one place. Take advantage of exclusive, unencumbered time to network with your peers - other senior IT, service and support executives responsible for the strategic direction of their organizations. These specially scheduled activities running throughout the conference will add immeasurably to your conference experience.

Explore all the conference has to offer and then huddle with other executives to share the new ideas you've heard, help others examine alternative strategies and ideas, and begin a dialogue that will grow throughout the year.

The Executive Connections Package includes the Complete Conference Package plus:

Special networking time includes:

• Exclusive “Up Close and Personal” discussions with Geoffrey Moore and Marcus Buckingham
• Exclusive VIP Reception, up close and personal with HDI’s Founder and CEO, Ron Muns
• Facilitated networking designed to help you connect with precisely those executives who share your interests and common concerns. Guided by organizational expert, Doug Whittle, you will identify issues you want to examine and solve, then match you with the people who can help.
• Informal networking anytime, anywhere – your Executive Connections session room is open from sunup to sundown.
• Attend all general sessions, explore the expo, and participate in all conference social activities
• Select from among more than 80 conference sessions. While the Executive Track explores strategic and longer-term planning issues and challenges that may be on your horizon, feel free to attend any sessions of your choice throughout the week.
• Formal seated breakfast, Monday, Tuesday and Wednesday mornings with informal networking.
• Formal seated luncheons Monday and Tuesday. After a relaxing lunch and continued networking, enjoy a leading-edge discussion up close and personal with our keynote speakers.
• Take advantage of reserved seating in the general sessions.
• Receive personalized autographed copies of "Living on the Fault Line" by Geoffrey Moore and "The One Thing you Need to Know" by Marcus Buckingham.

• Pre-1 – I/E – HDI Help Desk Manager (HDM)

• Pre-2 – I/E – HDI Help Desk Analyst Bootcamp (CSS/HDA) -- $1095
• Pre-3 – I/E – Support Center Team Lead (SCTL) -- $1095
• Pre-5 – ITIL– IT Service Management Essentials (Certification) -- $1395

2-day Pre-conference Workshops

• Pre-4 – E – Knowledge-Centered Support (KCS)—Rick Joslin -- $995

1-day Pre-conference Workshops -- $395

• Pre-6 – I/E – The Help Desk Audit: Blueprint for Success - Julie Mohr
• Pre-7 – I/E – CSI Support Desk - A Culture Scene Investigation – Kirk Weisler
• Pre-8 – I/E – Leadership: Project Management Competencies – Rick Mims
• Pre-9 – I/E – “You Want Me to Build What?”: A Support Simulation – Scott Koon
• Pre-10 – I/E – Balanced Scorecard Service Model – Mark Ellis
• Pre-11 – I/E – What Every Call Center Professional Needs to Know – Lori Bocklund
• Pre-12 – I/E – Director's Guide to Developing a Top-tier Support Team – Marta Scolaro
• Pre-13 – I/E – Engineering ITIL Service Delivery for Your Environment – Jennifer Streitweiser

• Register before January 20th to receive $100 discount
• Register before December 16th to receive a free pre-conference workshop – value $395
• HDI members receive $100 discount
• HDI Conference alumni receive $100 discount