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3am Labs, Inc./LogMeIn
500 Unicorn Park Drive,
Woburn,
MA
01801
800-993-1790
781-933-2390
www.logmein.com
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Remote support is critical for effectively resolving computer issues. Whether you need temporary access for a specific fix, or permanent access for system maintenance, LogMeIn offers a solution that meets your needs. LogMeIn Rescue offers instant, web-based remote access without pre-installing software, and LogMeIn IT Reach automates support for remote and mobile systems that are traditionally difficult to reach. |
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Advanced Software Products Group, Inc. (ASPG, Inc.
3185 Horseshoe Drive South,
Naples,
FL
34104
239-649-1548
239-649-6391
www.aspg.com
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ReACT is an automated password reset and synchronization tool for the entire enterprise, providing self-service resets in only 4 easy steps via a web-based or client interface. ReACT supports virtually all operating systems and applications within the enterprise including MS Windows Active Directory, MS Windows domain, RACF, Novell Bindery and NDS, plus more! |
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AdventNet
5645 Gibraltar Drive,
Pleasanton,
CA
94588
925-924-9500
925-924-9600
www.adventnet.com
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ManageEngine ServiceDesk Plus is a web-based integrated Help Desk and Asset Management software which integrates ticketing, Asset Tracking, Purchasing, Contract Management, and Knowledge Base. ManageEngine Desktop Central is a web-based remote Windows Desktop Administration software that provides, Remote Configurations, Active Directory reports, Patch Management, and Remote Desktop Sharing. |
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Aeroprise, Inc.
1023 N. Shoreline Boulevard, Suite 150
Mountain View,
CA
94040
650-404-1188
650-404-1185
www.aeroprise.com
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Aeroprise is a leading provider of enterprise mobility solutions for Service Management applications. Enterprises, public institutions, and universities around the world use Aeroprise products to mobilize custom-built and out-of-the-box applications for all major mobile devices and networks. Aeroprise is credited with having solved key technical problems that have delayed the proliferation of enterprise wireless solutions: end-user personalization, automatic device optimization, and deployment without programming. Aeroprise's products have been widely recognized for being installable in under an hour, configurable by end-users, and supporting wireless, offline, and sporadically connected devices. The company is founded and run by some of the best-known Service Management experts and is the recipient of several prestigious awards like the 2004 and 2005 "Product of the Year" award at the BMC Software annual User Forum, the 2005 MEA Mobile Impact Award and the Red Herring 100.
Aeroprise is headquartered in Mountain View, CA. Visit www.aeroprise.com to learn more. |
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Ajilon
210 West Pennsylvania Avenue,
Towson,
MD
21204
800-626-8082
www.ajilonconsulting.com
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Ajilon Consulting has been a leading provider of IT business solutions for 35 years. Our help desk, desktop and server support offerings include Help Desk Assessment, Help Desk Planning and Implementation, Help Desk Insourcing, Help Desk Outsourcing, Desktop Support, and PC Deployment and Migration. |
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AlarmPoint by Invoq Systems
7011 Koll Center Parkway, Suite 180
Pleasanton,
CA
94566
925-226-0300
925-226-0310
www.invoqsystems.com
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Successful service management require an effective event resolution strategy. AlarmPoint by Invoq allows groups and personnel to self manage their schedules and responsibilities ensuring when incidents or service impacts occur messages are routed immediately and incidents are resolved. Join us to see why Remedy, HP and Peregine customers choose AlarmPoint. |
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Alloy Software, Inc.
1515 Broad Street, Building A
Bloomfield,
NJ
07003
800-810-9020
866-422-1658
www.alloy-software.com
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Alloy Software Inc. is the leading provider of IT Services Management solutions for small and medium business. Our mainstream product, Alloy Navigator, is an ITIL compliant integrated suite, designed to automate and streamline the key business functions critical to IT, including Service Management, Knowledge Management, Change Management and Asset Management. |
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Altiris
588 West 400 South,
Lindon,
UT
84042
801-805-1129
801-226-8506
www.altiris.com
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Altiris offers a fully integrated, ITIL Service Support Enhanced verified Helpdesk solution with complete systems management solutions that automates workflow processes, simplify management, and reduce the cost of IT lifecycle management. The offering is a Web-enabled solution empowering organizations to easily manage desktops, notebooks, handhelds, and Windows, Linux and UNIX servers. |
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Apropos, a Syntellect division
16610 N. Black Canyon Highway, Suite 100
Phoenix,
AZ
85053
800-788-9733
602-789-2768
www.apropos.com
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Syntellect offers a comprehensive array of self-service and live-assistance solutions, from packaged, off-the-shelf products to modular tools and custom capabilities, focused on increasing customer satisfaction and decreasing customer service costs for inbound and outbound voice, web, and e-mail communications. Our open-standard, next-generation technologies provide total flexibility to meet the diverse needs of today's enterprises – and tomorrow’s. |
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ATG
25 First Street,
Cambridge,
MA
02141
617-386-1000
617-386-1111
www.atg.com
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Hundreds of the world's best known companies use ATG's e-commerce, knowledge management, enterprise search, and service/support solutions to power a more personally relevant customer experience -- and more profitable e-business -- throughout the customer lifecycle; and across the Web, e-mail, call center, and mobile channels. Offering an alternative to the traditional silo-based approach, ATG provides a fully integrated modular suite, installed on-premise or delivered on-demand. |
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ATTACC Software, Powered by Network America
14020 Roosevelt Boulevard, Suite 802
Clearwater,
FL
33762
877-624-8311
877-624-8312
www.attaccsoftware.com
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ATTACC Software
Keeping IT Simple.
Who said help desk software had to be difficult anyway? You have too many other problems to fix and don’t have time for a help desk that is overly complicated. ATTACC Software is simple to use, access, integrate and best of all – simple to afford. www.ATTACCsoftware.com |
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Avatier Corporation
12647 Alcosta Blvd. #400,
San Ramon,
CA
94583
925-217-5170
925-275-0853
www.identitymanagementsoftware.com
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Avatier is a leading provider of Identity and Access Management software for organizations worldwide facing security exposure, compliance mandates and spiraling IT costs. Avatier’s suite of proven software helps companies secure and streamline end-user access to enterprise resources, simplify administration, while reducing help desk calls and lowering IT costs. Thousands of ROI-focused customers worldwide, including BBC, Harris Corporation, Rockwell Collins and Sprint Canada using Avatier’s Identity Management Server to reduce compliance deficiencies and gain centralized control over the identity management process. Avatier is headquartered in San Ramon, Calif. and can be reached at http://www.avatier.com or (925) 217-5170. |
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Axios Systems
2214 Rock Hill Road, Suite 501
Herndon,
VA
20170
703-326-1357
703-326-0429
www.axiossystems.com
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Axios Systems is a leading provider of consolidated IT Service Management software solutions. Our core solution, assyst, enables our customers worldwide to successfully manage their IT services using ITIL Best Practice frameworks. Our integrated technology combined with our customer-centric approach ensures our solutions add value to your business. |
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BLive Networks
10900 NE 8th Street, Suite 900
Bellevue,
WA
98004
866-246-2008
www.blive.com
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Improve support team efficiency and deliver cost-effective remote support with BLive Pro. BLive’s remote support service is an invaluable resource for computer support professionals. View and fix customer problems with BLive’s remote desktop access and control. Perform regular maintenance or housekeeping tasks online to reduce or eliminate user downtime. |
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BMC Software Inc.
2101 City West Boulevard,
Houston,
TX
77042
713-918-8880
713-918-8000
www.bmc.com
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BMC Software helps IT drive greater business value through better management of technology. Our Business Service Management solutions enable IT to manage across the complexity of diverse systems and processes—from mainframe to distributed, databases to applications, service to security. Activate your business with the power of IT. www.bmc.com. |
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C2 Enterprise
1200, Chomedey Blvd., Suite 400,
Laval,
PQ
H7V3Z3
450-978-1200
450-978-6665
www.cpl-inc.com
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CPL, a leader in Helpdesk and Customer service solutions. Customers worldwide have chosen to benefit from C² Enterprises’ low cost, full-featured and highly scalable helpdesk solution that is ITIL compatible. The key is a unique user-friendly interface allowing for short learning curves for all user types. C² Enterprise is loaded with features, rapidly deployed and integrates easily. Booth 325 To Register for our Show Special! |
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CCN, Inc.
404 Park Avenue South, 2nd floor,
New York,
NY
10016
212-447-6100
212447-6900
www.ccncorp.com
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CCN, Inc., is a leading IT Service Management and IT workforce solutions provider. Whether you’re seeking a cohesive framework to improve your business performance, or cost-effective services that leverage and enhance your IT assets, we can help you achieve your goals and proactively drive greater business efficiencies. |
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Cherwell Software Inc.
3472 Research Parkway, Suite 104-101,
Colorado Springs,
CO
80920
(719) 386-7000
(719) 386-7001
www.cherwellsoftware.com
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Cherwell Service Desk™ is a complete service desk solution, with all the functionality you’ll need to effectively run your internal help desk or external service center. ITIL-based, Cherwell offers enterprise-level features without the enterprise-level cost or complexity. Built on next generation .NET technology, Cherwell’s level of customization is extraordinary. |
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Citrix Online
5385 Hollister Avenue,
Santa Barbara,
CA
93111
805-690-5729
805-690-5849
www.citrixonline.com
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Citrix Online offers Web-based access, support, and collaboration solutions and services. Featuring GoToAssist™, the industry-leading remote technical support solution that provides help desks to remotely support all of their end users regardless of location. With GoToAssist, IT help desks rapidly resolve complex and mission-critical support incidents and handle increasing call volume without increasing budgets. For more info: www.gotoassist.com,
www.citrixonline.com,www.citrix.com |
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Computer Associates Intl.
1 Computer Associates Plaza,
Islandia,
NY
11749
631-342-6000
631-342-4151
www.ca.com
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CA (NYSE: CA), one of the world's largest information technology (IT) management software companies, unifies and simplifies enterprise-wide IT environments in a secure way for greater business results. Our tools and expertise help customers manage risk, improve service, manage costs and align their IT investments with their business needs. |
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Computer Generated Solutions
Three World Financial Center, 200 Vesey Street
New York,
NY
10281
212-408-3800
www.cgsinc.com
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CGS provides complete Helpdesk and Technical Support solutions to leading companies worldwide. CGS offers a flexible and scalable state-of-the-art operating environment that accommodates dynamic shifts in volume, workload, and staffing requirements. With 20 years experience, CGS understands your value proposition and supports your efforts to improve strategic positioning and increase financial performance. |
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Courion Corporation
1881 Worcester Road,
Framingham,
MA
01701
508-879-8400
508-879-8500
www.courion.com
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Courion enables organizations to respond to constant change and, unlike traditional identity management technologies, effectively leverage their changing business operations, technology infrastructure and organization. Over 265 customers utilize Courion's Enterprise Provisioning Suite® to securely automate processes for user provisioning, password management and regulatory compliance. For more information, please visit www.courion.com. |
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CrossTec-NetOp
500 NE Spanish River Blvd.,
Boca Raton,
FL
33431
561-391-6560
561-395-5820
www.netopusa.com
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CrossTec Corporation is the source in North America for award-winning NetOp remote management, training and security software products. NetOp, developed since 1987 by Danware Data A/S, are used on millions of computers worldwide. NetOp Remote Control and NetOp On Demand offer help desk professionals solutions for remote access and support. |
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CustomGuide, Inc.
1502 Nicollet Avenue South,
Minneapolis,
MN
55403
612-871-5004
651-846-4429
www.customguide.com
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CustomGuide is a leading provider of computer training products, featuring print-on-demand courseware and eLearning for Microsoft Office applications. CustomGuide also offers assessment integrated into the eLearning, computer training CDs, OfficeClues software bulletins, quick references, and Personal Trainer training guides. |
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Diaphonics
205-1310 Hollis Street,
Halifax,
NS, Canada
B3J3P3
877-290-1500
902-446-3671
www.diaphonics.com
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Diaphonics helps organizations reduce operating costs and enhance security with IT security solutions based on biometric voice verification. Password Agent, powered by Diaphonics’ Spike Server voice security platform, is a complete hardware and software solution for secure and convenient password and PIN resets over any telephone (www.diaphonics.com). |
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DriveSavers Data Recovery
400 Bel Marin Keys Blvd.,
Novato,
CA
94949
800-440-1904
415-883-0780
www.drivesavers.com
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DriveSavers is recognized industry-wide for unparalleled customer service and proprietary techniques that provide the fastest, most accurate data recovery possible. DriveSavers recovers data from all hard drives, tape, removable media, and from NAS and SAN devices, and RAID Arrays. We are recommended by all manufacturers and maintain the original warranty. |
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Enterprise Management Solutions, Inc.
600 Cleveland Street, Suite 1050
Clearwater,
FL
33755
727-447-3330
727-447-0188
www.emscorporation.com
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As a full-service integrator and service provider, EMS specializes in tailoring enterprise-wide BSM solutions that align IT infrastructure with strategic business goals. Our services range from out-of-the-box installations to custom-based application design and development, integrated to a variety of third-party products. Booth 1006 |
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Epicor Software Corporation
18200 Von Karman Ave #1000,
Irvine,
CA
92612
800-999-6995
949-585-4091
www.epicor.com
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Epicor is a trusted provider of CRM and IT Service Management solutions that enable small and midmarket companies to effectively track and build strong customer relationships. Epicor ITSM, a complete IT Service Management system, enables IT issues to be addressed quickly and efficiently by providing essential tools for internal IT support. |
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EXIN USA
800 Hingham Street, Suite 101 A-N
Rockland,
MA
02370
781-878-1235
781-878-4332
www.exin-us.org
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EXIN is an independent not-for-profit foundation that establishes educational requirements, and develops and organizes examinations in the field of Information Technology. With more than 40 years of experience, EXIN has acquired a thorough knowledge in the field of IT certification. EXIN is well-known worldwide for its ITIL certificates in IT Service Management, Practitioner, and Foundation. |
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Faronics Technologies, Inc.
170-2411 Old Crow Canyon Road,
San Ramon,
CA
94583
800-943-6422
800-943-6488
www.faronics.com
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Faronics develops and markets intelligent utilities for absolute control of multi-user computing environments. Faronics' market-leading solutions ensure 100% workstation availability and have dramatically impacted the day-to-day lives of thousands of information technology professionals. Our user-driven, powerful technology innovations benefit educational institutions, healthcare facilities, libraries, government organizations and corporations. |
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Flowan Software
24100 Chagrin Boulevard, Suite 425
Beachwood,
OH
44122
216-595-2768
216-595-9872
www.flowan.com
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Flowan Help Desk is an easy to use, web-based, customer service solution. From processing customer requests to handling internal HR, IT, or Facilities requests, Flowan Help Desk can streamline the process. Utilizing Flowan’s innovative Virtual Help Desk feature you can service groups of customers independently. Flowan Help Desk, the most cost-effective way to excel at customer service! |
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FrontRange Solutions
1150 Kelly Johnson Blvd.,
Colorado Springs,
CO
80920
800-776-7889
719-268-4260
www.frontrange.com
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FrontRange Solutions develops award-winning software and solutions used by more than 130,000 companies and over 1.2 million users worldwide to manage a wide variety of business relationships and provide exceptional service. FrontRange product families include IT Service Management, Infrastructure Management, Communication Management, and Sales, Marketing & Relationship Management solutions, along with the award-winning HEAT® and GoldMine® product lines. |
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Gold Systems
4840 Pearl East Circle #106,
Boulder,
CO
80301
303-447-2774
303-447-0814
www.goldsys.com
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Gold Systems helps improve your profitability and increase customer satisfaction by implementing self-service solutions powered by voice. Applications for the Help Desk include Password Reset. Users call the application, authenticate their identity with biometric speaker verification, and receive a new password over the phone. Find out more at www.goldsys.com/passwordreset. |
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GraphOn Corporation
5400 Soquel Avenue, Suite A2
Santa Cruz,
CA
95062
800-GRAPHON
831-475-3017
www.graphon.com
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The GO-Global family of application publishing and Web-enabling solutions makes any application instantly accessible to local and remote users on any platform. GO-Global is the fast, simple, affordable solution for ISVs, enterprises and OEMs. With GO-Global, it’s a snap to publish your existing applications to the Web – without ever touching a single line of code. |
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GreenBorder
331 Fairchild Drive,
Mountain View,
CA
94043
650-625-0601
650-625-0602
ww.greenborder.com
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GreenBorder, the first Desktop DMZ software for Windows, keeps Internet invaders out and enterprise data in, continuously preventing corruption, theft and invasion of data systems. GreenBorder never needs updating, eliminates the repeated cleaning/reimaging of PCs, provides breathing room for patching sanely, and keeps confidential data safe from Internet attack. |
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GWI Software
10000 NE 7th Avenue, Suite 401
Vancouver,
WA
98685
360-397-1000
360-397-1007
www.gwi.com
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c.Support® from GWI is a comprehensive solution that allows support organizations to coordinate and manage everyday support activities as well as track assets, build a knowledge base and provide customer self-help. c.Support is easily customizable without the help of consultants and has all the features you need, at a price that won’t bust your budget. |
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Hornbill Systems
245 Park Avenue, 39th floor
New York,
NY
10167
212-803-8100
212-792-4001
www.hornbill.com
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Hornbill Systems delivers market leading Service Management solutions that enable
organizations to automate business processes and provide first class customer service.
Drawing on a decade of experience, Hornbill has packaged a number of applications designed
for rapid deployment within any employee or customer service support environment. |
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HP/Peregrine
3611 Valley Centre Drive,
San Diego,
CA
92130
858-245-5000
www.peregrine.com
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Visit Booth # 505 to learn how HP and Peregrine have joined forces to provide a comprehensive portfolio of solutions for the Help Desk industry. We will have experts, demonstrations and theatre presentations on HP Openview Service Desk, Decision Center, Asset Center, Service Center, IT Service Management, Education and Consulting. See how HP and Peregrine solutions bring people, processes, and technology together to capitalize on change. Visit the HP ITSM Knowledge Center at http://www.hp.com/go/itsmevents. |
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iET Solutions
959 Concord Street,
Framingham,
MA
01701
866-438-1850
www.iet-solutions.com
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iET Solutions develops, markets and supports award-winning service management software applications that enables companies to optimize their core business processes in the IT service and support area. The iET ITSM suite is built around ITIL standards and has been verified by Pink Elephant, a world leader in ITSM education, to be compatible with core ITIL best practices. The iET Enterprise platform consists of a highly integrated, adaptable and scalable set of applications for IT Service and Support and Helpdesk. iET Solutions' strong technology delivers a unique combination of flexible product configuration and rapid deployment to companies worldwide. Headquartered in Framingham, Mass., iET Solutions maintains offices in Germany, Great Britain and North America. Distributors and technology partners serve all other countries. For more information visit www.iet-solutions.com. |
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IHS Support Solutions
432 Park Avenue South,
New York,
NY
10016
800-673-2241
212-453-1128
www.ihssupport.com
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IHS Support Solutions provides global service management solutions with a 20-year history of satisfying customers. We design, build, and manage support center operations. Our expert consultants and instructors apply best practice to elevate Service Desk and Contact Center performance. Learn about Consulting, Knowledge, Managed Service, and HDI Certification solutions at booth #203. |
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ILX Group PLC
149 Hammersmith Road,
London,
UK
+44 (0) 20 7371 4444
+44 (0) 20 7371 6556
www.ilxgroup.com
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Key Skills (ILX) will be showing their latest online and CDROM based multimedia training course for ITIL certification. Using animation voice and extensive interaction, ITIL is taught to accreditation level at a fraction of the cost of traditional classroom training. Also being launched is a New ITIL 'Lite' course - a 1 hour overview of everything a Help Desk analyst needs to know about Service Management. With over 3000 organisations around the world using our courses, you can be assured of a quality and proven solution. |
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Infra Corporation
5000 E. Spring Street #750,
Long Beach,
CA
90815
562-733-7500
562-733-7501
www.infra-corp.com
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Infra Corporation is an international developer of infraEnterprise, 100% web-based software, designed for automating IT service management processes: incident, problem, change, configuration, and service level management for corporations requiring an enterprise-wide solution. The infraEnterprise solution reduces costs and provides flexibility through web technology, integration, process improvement, and customer empowerment. |
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ITSMF USA
14070 Proton Road, Suite 100,
Dallas,
TX
75244
972-233-9107
972-490-4219
www.itsmfusa.org
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The Information Technology Service Management Forum USA is a non-profit organization owned and operated by it's 3,000 members. itSMF USA is a chapter of itSMF International that has 12,000 corporate and government members around the world. We are the only internationally recognized and independent organization dedicated to IT Service Management. |
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Juniper Networks, Inc.
222 Third Street,
Cambridge,
MA
02142
617-497-6339
978-589-0087
www.funk.com
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Juniper Networks is demonstrating a new version of their Proxy remote control software that makes it a breeze to remotely support users, PCs, and file servers on another floor, or at another site - whether they're running Windows Server 2003, XP, 2000, NT, Windows 98/95, and 3.1. It also adds new security features so you'll have even more control over who accesses Host PCs and what functions they can perform; a new Host deployment utility makes it simple to deploy Proxy across hundreds or thousands of PCs. |
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Kinetic Data
235 East Sixth Street, Suite 400B
Saint Paul,
MN
55101
651-695-8566
651-695-8577
www.kineticdata.com
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Kinetic Data is a global provider of tailored and packaged BMC Remedy Service Management solutions that enhance business processes and services. A BMC Software Partner since 1999, Kinetic Data offers Kinetic Survey, Kinetic Integration and other products for the Remedy platform. Headquartered in St. Paul, Minn., with offices in London, UK and Sydney, AUS. |
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Knova Software, Inc.
10201 Torre Avenue, Suite 350
Cupertino,
CA
95014
408-863-5800
408-863-5810
www.knova.com
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Knova is a leading provider of service resolution management (SRM) applications that reduce service and support costs, increase revenues, and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, the Knova suite of applications automates the resolution process across multiple channels including contact centers, help desks, email, and self-service sites. |
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LiveTime Software
4100 Newport Place,
Newport Beach,
CA
92660
949-752-1660
949752-1649
www.livetime.com
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LiveTime provides web based vendor neutral ITIL customer service and support software, complete with sophisticated problem identification, resolution, knowledge base, asset management and service level management capabilities. It's pure internet architecture represents a major advance in the way service and support is delivered using open industry standards. |
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LLE Language Services
1627 K Street NW, Suiten 610
Washington,
DC
20001
877-405-8764
202-785-5584
www.lle-inc.com
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On-Demand Language Services: telephone interpretation, e-mail translation, online chat and web-based language testing. Quick and easy access to IT savvy linguists in over 150 languages, 24 x 7 x 365. LLE Lingo Suite provides multi-lingual support for the multi-channel contact center. Lingo Suite is capable of delivering language services at every communication point within the enterprise. Also, LLE can customize a language solution for your unique product or service.
For 27 years, LLE Language Services has empowered the help desk professional to rapidly respond to service requests by limited English proficiency individuals. |
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M-Tech Identity Management Solutions
#500, 1401-1st Street SE,
Calgary,
AB
T2G2J3
403-233-0740
403-233-0725
www.mtechit.com
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M-Tech is a leading provider of identity management solutions. M-Tech's solutions streamline both password and access management processes, giving organizations a quick ROI and improved security. M-Tech's product suite has a wide range of licensed users ranging from mid-sized companies to global enterprise installations with hundreds of thousands of users. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months. |
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Marval/Stroma
P.O. Box 23040,
North Bay,
ON
P1A4K6
705-840-6000
705-840-6001
www.stroma.ca
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The Marval Group North America (Stroma Inc.) will be showcasing their latest version of the award- winning MSM software suite. Marval are the Co-authors of ITIL and the British Standard for ITSM, which is now the basis for IS2000. Marval is used by 350+ customers world-wide, including the Office of Government Commerce (owners of ITIL), The British Standards Institute, Compucredit, Elmer’s Glue, Universal Weather and Aviation, Canada Mortgage and Housing, Nissan, EDS, The Community Care Access Centers of Ontario, Taylor-Made adidas Golf Company and LexisNexis. Please visit us in Booth number 518. |
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Mentor CLS
25 Van Zant Street, Suite 7A
East Norwalk,
CT
06850
203-855-9400
203-855-5353
www.trymentor.com
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Mentor®: the only customizable self service, call deflection solution ensuring service level achievement. Mentor shortens software deployments, accelerates user adoption, and reduces Help Desk calls to 45%. With +8.5 million licenses sold, Mentor leads in end-user communication, learning and support; helping companies get bigger technology ROI by getting users to master applications without training. |
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Monitor 24-7
335 Renfrew Drive, suite 301
Markham,
ON
L3R9S9
416-410-2716
416-352-5191
www.monitor24-7.com
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Monitor 24-7 Inc., developers of the award-winning, enterprise service management software IncidentMonitor™, offers a rapidly deployed, low-cost solution that can meet all your internal/external service management and business automation needs. Whether you use the Web, PDAs, E-mail or Windows, the ultimate service management solution is one click away. IncidentMonitor™ has received PinkElephant’s PinkVerify™ Service Support Enhanced certification in ITIL, Incident, Problem, Change, Configuration and Service Level Management.
Visit us to see how Sarbanes-Oxley compliance can be achieved with IncidentMonitor™. Learn more about the software product that others are measured against at Booth# 217. |
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MRO Software
100 Crosby Drive,
Bedford,
MA
01730
781-280-2000
781-280-2202
www.mro.com
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MRO Software is the leading provider of strategic asset and service management solutions. Maximo Enterprise Suite, the Company's flagship solution, is delivered on a web-architected platform and increases productivity, optimizes asset performance, and service levels, reduces costs and enables asset-related sourcing and procurement across the entire spectrum of strategic assets. |
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Navara
11940 Morning Mist Drive,
Alpharetta,
GA
30005
770-521-8899
770-521-8899
www.navara.com
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Navara’s Mobility Suite provides a low cost, high performance platform to extend the reach of existing enterprise applications to mobile workers. Business process and workflow can be automated to those who need to work productively on the go, even when disconnected from the network, using Blackberry, PocketPC, or other mobile devices. No coding and implementation in days, not months! |
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NetReflector
2200 Sixth Avenue, Suite 425
Seattle,
WA
98121
877-823-5337
206-448-2693
www.netreflector.com
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NetReflector provides global corporations, such as Microsoft and Expedia, with real-time enterprise feedback solutions that help improve profitability through monitoring the performance of every aspect of the business (contact centers, partners, e-commerce, sales and marketing.) NetReflector’s innovative, flexible and high-value solutions combine robust, world-class technology with best-practice consulting and methodology. |
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NetSupport, Inc.
6815 Shiloh Road East, A-7,
Alpharetta,
GA
30005
770-205-4456
770-205-4462
www.netsupport-inc.com
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NetSupport provides asset management, remote control and instructional training software. NetSupport’s award-winning products provide easy to use, cost-conscious solutions for streamlined systems management. Features include PC inventory, software distribution, application/web metering, web-based help desk and remote control functionality. As an out-of-the-box solution, NetSupport eliminates hidden implementation and training costs. |
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NetworkD Corporation
3300 Irvine Avenue, Suite 261
Newport Beach,
CA
92660
949-222-2287
949-222-2287
www.networkd.com
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Established in 1996, NetworkD Corporation is a leading provider of Desktop Systems Management and Help Desk solutions to enterprise organizations worldwide. Focusing on solutions that take the best of ITIL and operational best practices, NetworkD offers best-of-breed solutions in the areas of asset management, desktop management, help desk management, network management, server management, and OS deployment. |
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NetworkStreaming
578 Highland Colony Parkway, Suite 300
Ridgeland,
MS
39157
601-519-0123
601-510-9080
www.networkstreaming.com
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NetworkStreaming, Inc. provides appliance-based solutions for remote control support. NetworkStreaming products allow companies to connect to remote clients via the Internet anywhere in the world, in less than 10 seconds. The solutions are designed by IT professionals with dedicated focus on the needs of Support and Help Desk industries. |
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NTR Global
14881 Quorum Drive, Suite 850
Dallas,
TX
75254
866-459-2543
469-385-1738
www.inquiero.com
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NTR, a leading global software company, empowers users with complete, easy-to-use, secure remote support solutions including industry-leading InQuiero, which provides fast and effective remote customer support without any pre-installation or port configuration required. For more details and a free 15-day trial, visit www.inquiero.com or call us toll free at 866-459-2543. |
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Numara Software
2202 North West Shore Boulevard,
Tampa,
FL
33607
813-227-4900
813-227-4501
www.numarasoftware.com
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Find out why Numara Track-It! 7 is the world’s most widely installed help
desk and asset management solution. New features include software license
management, a quick and easy installation wizard, customizable configuration,
the ability to install the technician client remotely, a centralized
administration console, auto discovery of all IP assets - - - including non-PC
assets, one-touch audit, enhanced Mac auditing and more. |
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OnForce (formerly ComputerRepair)
5W. 37th Street, 12th floor
NY,
NY
10018
212-993-8600
212 382 1640
www.onforce.com
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OnForce is the industry’s first web-based, on demand marketplace for on-site technology services in the U.S. OnForce enables large and small enterprises to gain immediate access to highly qualified technical experts, regardless of geographical location, and enabling quick delivery of high quality technical services to customers with significant cost efficiencies and faster response times. For more information, visit www.onforce.com |
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PC Helps Support, Inc.
1 Bala Plaza, Suite 434
Bala Cynwyd,
PA
19004
610-668-3516
610-668-3685
www.pchelps.com
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The mission of PC Helps is to educate and support both novice and advanced users of off-the-shelf software through web-based training and immediate telephone technical support. By selectively sourcing these functions, clients of PC Help are able to reduce IT support costs, focus internal IT staff on core competencies, and enhance service levels to their customers. |
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PCHowTo, Inc.
450 Carillon Parkway, Suite 150
St. Petersburg,
FL
33716
727-571-1958
800-933-1086
www.pchowto.com
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PCHowTo creates “Reuseable Learning Objects”. Our “Desktop Reference Library” contains over 100,000 animated, voiced, tasked specific tutorials, on over 100 desktop software applications. Our one-minute, task specific shows demonstrate common features with show and tell tutorials. Our small files (average 100k) play instantly. Our content is easy to cost justify and integrates into any support or self-service solution. |
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Pink Elephant
5575 North Service Road,
Burlington,
ON
L7L6M1
888-273-PINK
905-331-5070
www.pinkelephant.com
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Pink Elephant is the world's leading IT service management education and consulting provider. Headquartered in Toronto, and operating globally, the Company works with an extensive array of clients, both public and private, to improve the quality of IT services through the application of established best practices, including ITIL. |
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Plantronics
345 Encinal Street,
Santa Cruz,
CA
95060
831-458-7900
www.plantronics.com
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Plantronics, Inc. introduced the first lightweight communications headset in 1962 and is today the world's leading designer, manufacturer and marketer of lightweight communications headset products. Plantronics headsets are widely used in many Fortune 500 corporations and have been featured in numerous films and high-profile events, including Neil Armstrong's historic "One small step for man" transmission from the moon in 1969. |
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Pomeroy IT Solutions
1020 Petersburg Road,
Hebron,
KY
41048
859-586-0600
859-586-4414
www.pomeroy.com
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Pomeroy IT Solutions is a national IT services provider uniquely positioned to offer services that span consulting, infrastructure and lifecycle solutions. Pomeroy is an industry recognized leader in Service Desk Consulting, Re-engineering and Outsourcing. Pomeroy maintains a technical workforce of more than 3,000 skilled employees able to plan, design, implement and support all categories of its solutions offerings. |
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PureShare
29 Kings's Landing Private,
Ottawa,
ON
K1S 5P8
613-236-1644
613-445-2800
www.pureshare.com
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PureShare is a metrics management software vendor that develops proactive, web-based corporate performance monitoring and enterprise reporting applications. PureShare’s proactive metrics management applications empower business users to see key performance indicators (KPI) in real-time and allow business managers to accurately gauge performance. For information, contact PureShare at 866.636.6065, or visit www.pureshare.com |
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Quint Wellington Redwood
407 Lincoln Road, Suite 11-A
Miami Beach,
FL
33139
305-534-9196
305-672-0647
www.quintgroup.com
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Quint Wellington Redwood (Quint) is a Global Management Consulting and Education firm, specializing in IT performance improvement and IT service management. As one of the original contributors to ITIL we offer a portfolio of services related to ITIL which covers both a comprehensive ITIL training & certification program and a complete range of ITIL/BS15000 implementation services. |
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Reflectent Software
3 Lan Drive,
Westford,
MA
01886
866-706-0060
978-727-1001
www.reflectent.com
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Reflectent Software, the leader in End-user Systems Management solutions, develops performance management software for end-user devices—giving IT professionals an integrated, real-time view of enterprise applications and IT service from the end-user's perspective. Reflectent’s EdgeSight™ solution enables the IT organization to proactively manage application performance and mitigate the risks associated with changes to the IT environment. |
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RightAnswers
67 Walnut Avenue,
Clark,
NY
07066
732-396-9010
732-396-9011
www.rightanswers.com
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RightAnswers provides IT help desks with self-service applications coupled with industry-leading custom and packaged technical content to reduce the overall number of support calls and improve end-user satisfaction. RightAnswers' integrated solutions also improve first call resolution rates and maximize the ROI from existing support and knowledge management software. www.rightanswers.com |
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RightNow Technologies
40 Enterprise Road,
Bozeman,
MT
59718
406-522-4200
406-522-4250
www.rightnow.com
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RightNow Technologies, the customer service experts, offers a global, multi-channel solution built on a unified, intelligent knowledge platform that delivers a single view of the customer across all channels of communication in a single desktop application, increasing customer loyalty, improving service quality and agent effectiveness, and reducing costs. |
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Robert Half Technology
,
,
800-793-5533
www.rht.com
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With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis, for initiatives ranging from web development and multi-platform systems integration to network engineering and technical support. For more information about Robert Half Technology or to learn about online job search opportunities, please visit roberthalftechnology.com. |
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Service-now.com
12680 High Bluff Drive, Suite 200
San Diego,
CA
92130
858-356-0999
302-371-4812
www.service-now.com
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Service-now.com (http://www.service-now.com) is an On Demand IT service and asset management solution offered as a hosted service and licensed on a subscription basis. Built on a dynamic CMDB and based on the industry standard best practices of ITIL; Service-now.com provides integrated processes for incident, problem, change, release, configuration and asset management. Service extensions are available for employee self service, knowledge management, service catalog, service level agreement management and business analytics. |
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Smart Telecom
2460 Lancaster Road,
Ottawa,
ON
K1B4S5
613-744-8204
613-744-8189
www.smarttelecom.ca
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Smart Telecom’s user-friendly QSD-2005 provides help desks with real-time display and historical reporting of ACD call activity. Specifically designed for smaller call centers, the affordable QSD-2005 solution installs in minutes and is scalable from 2 to 8 or more queues and 5 to over 100 seats. |
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Spherion
2050 Spectrum Boulevard,
Ft. Lauderdale,
FL
33309
888-223-6935
954-308-7790
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