| HDI 2006
Get Connected. Get Energized. Get
Results.
Get it All at HDI 2006!
Welcome to the Service & Support Industry’s Largest Annual Conference
& Expo
The HDI Annual Conference & Expo is the definitive gathering
for service and support professionals. Whether you are a senior
executive, a director/manager or a new support manager, HDI 2006
has the practical and success-oriented sessions you won’t want to
miss. You’ll choose practical breakout sessions from tracks focused
on:
- Executive Strategy
- Issues & Answers for Technical Support & Customer Service
- The Human Factors
- The Technology Zone
- Essentials for New Support Managers
- Making Connections
Who Should Attend
This event is designed specifically for internal and external help
desk, customer service and technical support professionals, IT managers,
directors and senior level executives who want to
- Sharpen skills
- Seek out successful solutions
- Rejuvenate
- Discover new tools
- Network with colleagues
- Get certified
Reward and empower yourself and your team. Transform your attitudes.
Gain new perspective on your day-to-day challenges. Keep up with
emerging trends and business strategies. Renew your commitment to
delivering excellent service and support to your customers while
improving your organization and your ROI.
Get Energized.
You will attend seven general sessions featuring first class motivational
and industry keynote speakers guaranteed to get you thinking and
stirred to action.
You will attend the highest quality breakout sessions in the
industry where you will focus on skill and strategy development.
And hear from award winning support leaders who will share the experiences
behind their success.
Get Results.
Attending HDI 2006 will help you and your entire customer service
and technical support team learn to optimize performance and productivity.
You will discover skills to integrate more effectively with the
IT department. You will identify strategies for collaborating with
the business units, partners and customers you support. Plus, you
and your team will better understand how to align your goals with
your corporation’s business objectives.
Get Certified.
New this year! Not only can you take one of HDI’s premiere certification
courses during the pre-conference program. You can also get certified
on site! Take your class, join a study group, participate in Exam
Crams with the experts, and take your certification test all in
one place—only at HDI 2006 in Nashville!
Get Connected.
HDI understands the value of professional networking and has built
in activities guaranteed to connect you to colleagues from around
the world who share similar challenges. From sun-up to sundown you’ll
have chat rooms, special interest discussions, “dine-arounds”, and
a Cyber Café to help you meet new colleagues.
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