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Advisory Board

The HDI Advisory Boards are independent, non-partisan, and broadly representative bodies consisting of a balanced mix of interests that are affected by the association.


Strategic Advisory Board Member Advisory Board Desktop Support Advisory Board

The mission of HDI's Strategic Advisory Board is to formulate informed recommendations on industry trends and directions and to assist HDI in documenting and communicating these trends to HDI’s membership and the service and support industry at large. With input from this board, HDI's members and the industry are better prepared to meet tomorrow's challenges, influence and provide direction to service and support organizations, and ensure the quality and efficient delivery of service and support.

The HDI Strategic Advisory Board is comprised of the most prestigious grouping of the service and support industry's leading experts, Fortune 100 executives, media and analysts, vendor CEOs, and international representatives.

The HDI Strategic Advisory Board consists of:



Board Member: Carrie Battaglia, Hewlett Packard (Texas)

Carrie Battaglia is director of Global Service Desk. The Global Service Desk function sets the direction for profitable delivery of incident and problem management to clients worldwide, and is responsible for operational model for all service desks in HP Enterprise Services. This includes on shore delivery is some regions. Carrie led the consolidation of Service Desk functions worldwide. She was instrumental in the design and deployment of Best Shore strategy. Best Shore locations deliver within the ITIL’s standard operating environment. Carrie played a leadership role in the rapid growth of India Service Desk capabilities, more than doubling their capacity. Carrie joined EDS in 1995. She has held roles in sales support, portfolio management, transformation program manager and service excellence. Carrie managed global programs including capital reduction, cost reduction, and implementation of standard processes. Carrie served on the first Service Excellence Global Council. Before joining EDS, Carrie received Computer World magazine’s Reengineering Project of the Year award. She held operations management positions and managed regional processing centers for Norwest Mortgage, Michigan National Bank and Citibank Mortgage. Carrie completed the Thunderbird-American Graduate School of International Management. She is a graduate of Marsha Clark’s Executive Leadership for Women specializing in organization behavior.

HDI Representative: Craig Baxter, HDI

Board Member: Earl Begley, University of Kentucky

Board Member: James Bolton, Propoint Solutions

Board Member: Vance Brown, Cherwell Software, Inc.

Board Member: Darien Chimoff, Alston & Bird LLP

Board Member: Chris Farver, BMC

Board Member: Meg Frantz, Compucom

Board Member: Anna Frazzetto, Harvey Nash, Inc.

Board Member: Malcolm Fry, Fry Consultants

Board Member: Greg Hines, Hines Consulting Group

Board Member: Charles Jumonville, Office of Group Benefits

Board Member: Ric Mims, Support Center Global Technologies

Board Member: Dianne Pacheco, The Jackson Laboratory

Board Member: Jeffrey Rumburg, MetricNet, LLC

Board Member: Darin Vandecar, Church of Jesus Christ of Latter Day Saints

Board Member: Rick Joslin, HDI

Board Member: Sophie Klossner, HDI

Board Member: David Willmer, Robert Half Technology