Press Room

Welcome to the HDI Press Room. This page contains press releases, product announcements, event updates, and industry news.

Members of the press and the analyst community can sign up for HDI media alerts, as well as request complimentary access to HDI's members-only resources.

To receive press access to these resources, please contact HDI PR at HDIPR@ubm.com.


Press Releases


Twitter Co-Founder, Biz Stone, to Headline 2017 HDI Conference & Expo

Colorado Springs, CO — September 21, 2016

Read press release...


itSMF USA and HDI Announce Full Schedule of Events for FUSION 16 IT Service Management Conference in Las Vegas

Colorado Springs, CO — AUGUST 16, 2016

Read press release...


FUSION 16 Will Introduce Five New Keynote Speakers for November Event in Las Vegas

Colorado Springs, CO — June 21, 2016

Read press release...


HDI and AXELOS Release Co-Branded White Paper on the Synergies of ITIL and the HDI Support Center Standard

Colorado Springs, CO — May 16, 2016

Read press release...

HDI HDI Delivers 12 Industry Awards Honoring Top Technical Support Professionals and Teams

Colorado Springs, CO — April 14, 2016

Read press release...


More than 30 HDI Exhibitors Make Announcements for 2016 Conference & Expo Next Week

Read press release...


Nearly Twenty Finalists Selected for 2016 HDI Industry Awards

Colorado Springs, CO — March 22, 2016

Read press release...


HDI Launches Interactive Community Website for Members

Colorado Springs, CO — February 22, 2016

Read press release...


HDI Launches New Membership Model

Colorado Springs, CO — February 8, 2016

Read press release...


Recipients of the HDI Support Center Certification Announced

Colorado Springs, CO — February 1, 2016

Read press release...


FUSION 16 Opens Call for Speakers: Proposals Due March 7, 2016

Colorado Springs, CO — January 20, 2016

Read press release...


HDI Announces Ten-Week Sweepstakes Leading Up To Annual Conference & Expo with $5,000 in Total Prizes

Colorado Springs, CO — January 12, 2016

Read press release...


Recipients of the HDI Support Center Certification Announced

Colorado Springs, CO — December 14, 2015

Read press release...


Industry-Leading Technical Support Event, HDI Conference & Expo, Kicks Off April 12th in Orlando

Colorado Springs, CO — November 30, 2015

Read press release...


HDI Honors Top Technical Service and Support Teams With Prestigious Awards

Colorado Springs, CO — November 16, 2015

Read press release...


HDI Releases New Support Center Practices & Salary Report

Colorado Springs, CO — November 5, 2015

Read press release...


28 FUSION 15 Exhibitors & Sponsors Announce Robust Lineup of New Products and Services for Next Week's Event

Colorado Springs, CO — October 26, 2015

Read press release...


HDI and itSMF USA to Feature Nine Engaging Learning Tracks at FUSION 15 Conference in New Orleans

Colorado Springs, CO — October 6, 2015

Read press release...


Six Finalists Selected for 2015 HDI Service Management Awards

Colorado Springs, CO — September 30, 2015

Read press release...


HDI and itSMF USA Gear up for Annual FUSION Conference with Speakers from The National Geographic Channel, The Innovation Resource, and More

Colorado Springs, CO — September 21, 2015

Read press release...


HDI Releases 2015 Desktop Support Practices & Salary Report in Anticipation of FUSION 15

Colorado Springs, CO — September 9, 2015

Read press release...


HDI Releases New Versions of Certification Standards for Technical Support Professionals

Colorado Springs, CO — July 28, 2015

Read press release...


New DevOps FUSION Summit Will Debut This November in New Orleans

Colorado Springs, CO — June 1, 2015

Read press release...


"HDI 2015 - A Digital Experience" Transforms the Technical Support Industry's Largest Conference and Expo into a Comprehensive Virtual Event

Colorado Springs, CO — April 28, 2015

Read press release...


HDI and AXELOS Release Cobranded Whitepaper on the Synergies of ITIL and Knowledge-Centered Support

Industry leaders join forces to provide innovative guidance for technical service and support effectiveness and efficiency

Colorado Springs, CO — June 17, 2014 —HDI and AXELOS today announced the release of a cobranded white paper that explores the...

Read press release...

HDI Honors Top Technical Service and Support Individuals and Teams

Colorado Springs, CO – May 20, 2014 – HDI, the worldwide professional association and certification body for the technical service and support industry, today announced the successful wrap-up of the twenty-fourth HDI Annual Conference & Expo, which took place April 1‒4, 2014, at the...

Read press release...

UBM Tech’s HDI Announces a New HDI Problem Management Professional Certification

UBM Tech’s HDI Continuing to Strive for Training Excellence

Read press release...

The 2013 HDI Support Center Practices & Salary Report Now Available

Colorado Springs, CO — October 7, 2013 — HDI, the leading professional association and certification body for technical service and support professionals, today announces the release of the 2013 HDI Support Center Practices & Salary Report.

This annual research report...

Read press release...

AXELOS Participating in an Exclusive Q&A Session at FUSION 13

Houston, TX, and Colorado Springs, CO ― October 4, 2013— AXELOS, the new joint venture company that recently purchased the ITIL and PRINCE2 brands, plans to support the global development...

Read press release...