Press Room

Welcome to the HDI Press Room. This page contains press releases, product announcements, event updates, and industry news.

Members of the press and the analyst community can sign up for HDI media alerts, as well as request complimentary access to HDI's members-only resources.

To receive press access to these resources, please contact HDI PR at HDIPR@ubm.com.


Press Releases


itSMF USA and HDI Announce Full Schedule of Events for FUSION 17 IT Service Management Conference in Orlando

Colorado Springs, CO — June 20, 2017

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HDI and Atlassian Examine the State of IT, Emphasizing Process Maturity, Business Alignment, and Digital Transformation

Colorado Springs, CO — June 13, 2017

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itSMF and HDI to Introduce Four New Keynote Speakers for FUSION 17 in Orlando

Colorado Springs, CO — May 31, 2017

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19 Finalists Selected for the 2017 HDI Technical Support Industry Awards

Colorado Springs, CO — May 11, 2017

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HDI Honors Top Technical Support Professionals and Teams with Industry Awards

Colorado Springs, CO — April 19, 2017

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HDI 2017 Hosts More Than 100 Breakout Sessions and Four Keynote Presentations Led by Top Technical Support Professionals

Colorado Springs, CO — April 5, 2017

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Canon, Fujitsu Limited, and SunGard Earn HDI Support Center Re-Certification Through Commitment to Excellent Service

Colorado Springs, CO — March 29, 2017

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HDI 2017 to Feature Technical Support Industry Titans in Program Committee Leading Eight New Learning Tracks

Colorado Springs, CO — March 14, 2017

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New eBook Authored by HDI 2017 Speakers Offers Solutions to Today's Top Technical Support Challenges

Colorado Springs, CO — February 14, 2017

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HDI Unveils Top 25 Thought Leaders in Technical Support and Service Management

Colorado Springs, CO — February 1, 2017

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HDI and Campus Consortium Partner To Improve IT Service and Support in Education

Colorado Springs, CO — February 1, 2017

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FUSION 17 Opens Call for Speakers: Proposals Due February 28, 2017

Colorado Springs, CO — January 19, 2017

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HDI Releases New Practices & Salary Report For Technical Support Professionals

Colorado Springs, CO — January 12, 2017

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HDI 2017 Program to Feature Presentations from Microsoft, Coca-Cola, Union Pacific Railroad, Boston University, MetricNet & More

Colorado Springs, CO — December 19, 2016

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HDI Unveils New Chapter's First Strategy Aimed Towards the Sustainability and Empowerment of the Technical Support Industry

Colorado Springs, CO — November 8, 2016

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HDI Delivers Two Industry Awards Honoring Top Service Management Organizations

Colorado Springs, CO — November 3, 2016

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More than 25 FUSION 16 Exhibitors Announce New Products & Services Anticipated to Refine the IT Service Management Landscape

Colorado Springs, CO — October 24, 2016

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Six Finalists Selected for the 2016 HDI Service Management Awards

Colorado Springs, CO — October 19, 2016

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FUSION 16 Will Host Five Keynote Presentations and More than 100 Breakout Sessions Led by Top IT Service Management Professionals

Colorado Springs, CO — October 6, 2016

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Twitter Co-Founder, Biz Stone, to Headline 2017 HDI Conference & Expo

Colorado Springs, CO — September 21, 2016

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itSMF USA and HDI Announce Full Schedule of Events for FUSION 16 IT Service Management Conference in Las Vegas

Colorado Springs, CO — AUGUST 16, 2016

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FUSION 16 Will Introduce Five New Keynote Speakers for November Event in Las Vegas

Colorado Springs, CO — June 21, 2016

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HDI and AXELOS Release Co-Branded White Paper on the Synergies of ITIL and the HDI Support Center Standard

Colorado Springs, CO — May 16, 2016

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HDI HDI Delivers 12 Industry Awards Honoring Top Technical Support Professionals and Teams

Colorado Springs, CO — April 14, 2016

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More than 30 HDI Exhibitors Make Announcements for 2016 Conference & Expo Next Week

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Nearly Twenty Finalists Selected for 2016 HDI Industry Awards

Colorado Springs, CO — March 22, 2016

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HDI Launches Interactive Community Website for Members

Colorado Springs, CO — February 22, 2016

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HDI Launches New Membership Model

Colorado Springs, CO — February 8, 2016

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Recipients of the HDI Support Center Certification Announced

Colorado Springs, CO — February 1, 2016

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FUSION 16 Opens Call for Speakers: Proposals Due March 7, 2016

Colorado Springs, CO — January 20, 2016

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HDI Announces Ten-Week Sweepstakes Leading Up To Annual Conference & Expo with $5,000 in Total Prizes

Colorado Springs, CO — January 12, 2016

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Recipients of the HDI Support Center Certification Announced

Colorado Springs, CO — December 14, 2015

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Industry-Leading Technical Support Event, HDI Conference & Expo, Kicks Off April 12th in Orlando

Colorado Springs, CO — November 30, 2015

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HDI Honors Top Technical Service and Support Teams With Prestigious Awards

Colorado Springs, CO — November 16, 2015

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HDI Releases New Support Center Practices & Salary Report

Colorado Springs, CO — November 5, 2015

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28 FUSION 15 Exhibitors & Sponsors Announce Robust Lineup of New Products and Services for Next Week's Event

Colorado Springs, CO — October 26, 2015

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HDI and itSMF USA to Feature Nine Engaging Learning Tracks at FUSION 15 Conference in New Orleans

Colorado Springs, CO — October 6, 2015

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Six Finalists Selected for 2015 HDI Service Management Awards

Colorado Springs, CO — September 30, 2015

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HDI and itSMF USA Gear up for Annual FUSION Conference with Speakers from The National Geographic Channel, The Innovation Resource, and More

Colorado Springs, CO — September 21, 2015

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HDI Releases 2015 Desktop Support Practices & Salary Report in Anticipation of FUSION 15

Colorado Springs, CO — September 9, 2015

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HDI Releases New Versions of Certification Standards for Technical Support Professionals

Colorado Springs, CO — July 28, 2015

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New DevOps FUSION Summit Will Debut This November in New Orleans

Colorado Springs, CO — June 1, 2015

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"HDI 2015 - A Digital Experience" Transforms the Technical Support Industry's Largest Conference and Expo into a Comprehensive Virtual Event

Colorado Springs, CO — April 28, 2015

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HDI and AXELOS Release Cobranded Whitepaper on the Synergies of ITIL and Knowledge-Centered Support

Industry leaders join forces to provide innovative guidance for technical service and support effectiveness and efficiency

Colorado Springs, CO — June 17, 2014 —HDI and AXELOS today announced the release of a cobranded white paper that explores the...

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HDI Honors Top Technical Service and Support Individuals and Teams

Colorado Springs, CO – May 20, 2014 – HDI, the worldwide professional association and certification body for the technical service and support industry, today announced the successful wrap-up of the twenty-fourth HDI Annual Conference & Expo, which took place April 1‒4, 2014, at the...

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UBM Tech’s HDI Announces a New HDI Problem Management Professional Certification

UBM Tech’s HDI Continuing to Strive for Training Excellence

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The 2013 HDI Support Center Practices & Salary Report Now Available

Colorado Springs, CO — October 7, 2013 — HDI, the leading professional association and certification body for technical service and support professionals, today announces the release of the 2013 HDI Support Center Practices & Salary Report.

This annual research report...

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AXELOS Participating in an Exclusive Q&A Session at FUSION 13

Houston, TX, and Colorado Springs, CO ― October 4, 2013— AXELOS, the new joint venture company that recently purchased the ITIL and PRINCE2 brands, plans to support the global development...

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