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HDI Press Room

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To receive press access to these resources, please contact:
Allison Wroe
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(719) 785-5355
awroe@thinkhdi.com

Press Releases

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Saudi Aramco EXPEC Computer Center Achieves HDI Support Center Certification

July 22, 2010 - EXPEC is first organization to achieve three consecutive certification renewals

UBM TechWeb’s HDI Announces New Desktop Support Advisory Board, Expanded Offering for the Desktop Support Community

June 11, 2010

UBM TechWeb’s HDI Launches 13th Annual Practices and Salary Survey For the IT Service and Technical Support Industry

June 9, 2010

UBM TechWeb’s HDI Recognizes Michael Yon of the Southeast Corporate Federal Credit Union as the 2010 Analyst of the Year

 May 10, 2010 - Award Highlights the Excellent Work of Analysts on the Support Center’s Front Line

Think Services’ HDI Announces 2010 Team Excellence Awards Winners Peak 10 and DaVita

 April 28, 2010 - Think Services’ HDI Announces 2010 Team Excellence Awards Winners Peak 10 and DaVita Embody Customer and Employee-Centric Support Operations

TECHEXCEL ANNOUNCES SERVICEWISE AND CUSTOMERWISE 8.5

 March 15, 2010 - Latest versions provide the total visibility and intelligence today’s organizations demand for all service desk, asset management and customer support business processes

Intergraph® Solutions Center Achieves HDI Support Center Certification Designating Excellence in the Service and Support Industry

 March 11, 2010 - Fourth consecutive certification underscores commitment to industry standards, exemplary customer service and exceeding customers' expectations

Global Leader in IT Service Management, Staff&Line, Announces U.S. Operations

 February 17, 2010 - Global Leader in IT Service Management, Staff&Line, Announces U.S. Operations Flagship product, EasyVista.com, delivers fast, cost-effective and innovative IT Service Management through a Software-as-a-Service delivery model

Purple Heart Services Deploys RightAnswers OnDemand to Improve Help Desk Efficiency

February 17, 2010 - RightAnswers OnDemand Assists with Commonly Asked Support Questions from Customers

QAI® Awarded Exclusive Agreement to Deliver HDI® Certification Courses

 January 11, 2010 - Exclusivity for World-Class Technical Support Training within India, Sri Lanka, and Bangladesh