Automated Call Distributor - ACD products | HDI Buyer's Guide

Automated-Call-Distributor-ACD

A programmable device automatically answers, queues, distributes calls to agents, plays delay announcements to callers, and provides real-time and historical reports on these activities. The ACD may be a standalone system, or the capability may be built into a central office or network server or PC.
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Product Solution Provider Rating
Aspect CallCenter ACD Aspect
Aspect
0
Aspect Spectrum ACD Aspect
Aspect
0
AVAD Virtual Call Center AVAD Technologies
AVAD Technologies
0
BroadWorks Call Center Broadsoft
Broadsoft
0
Avaya Call Management System Avaya
Avaya
0
Chat Support for Help Desks Vayusphere
Vayusphere
5
Cisco Unified CME ACD Cisco
Cisco
5
Database Systems Corp. ACD Call-Center-Tech.com
Call-Center-Tech.com
0
Eagle ACD Premium; Eagle ACD Express Eagle ACD
Eagle ACD
0
five9 Inbound Call Center five9
five9
0
inContact ACD IVR CTI InContact
InContact
5
LiveOps Voice LiveOps
LiveOps
0
Nexxphase ACD Nexxphase
Nexxphase
0
Object Telephony Server (OTS) Calltrol
Calltrol
0
Pacer; Wizard Database Systems Corp
Database Systems Corp
0